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- Tasks: Lead Account Management and Partner Training teams to drive performance across licensed kitchens.
- Company: Join Lean Kitchen Network, a fast-growing venture behind top UK food brands.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in the food delivery industry with global brands.
- Qualifications: 5+ years in operations or account management with strong data skills.
- Other info: Be part of a dynamic team scaling to 500+ kitchens.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid – Central London HQ
Contract: Full-time
Reports to: Director of Operations
Lean Kitchen Network is a venture builder behind some of the UK’s most commercially successful and culturally relevant food brands. We take ideas people obsess over and turn them into brands that perform at scale. We push flavour, challenge outdated restaurant models, and engineer growth through ruthless operational execution. We partner with global names like Doritos, Heinz and PepsiCo and run brands across delivery, retail, travel hubs and hospitality. Our brands now operate in 300+ kitchens across the UK and are scaling fast.
You will run Account Management and Partner Training and own performance across hundreds of licensed kitchens. You will build the systems and teams that turn good brands into scalable machines including: sales, uptime, quality, execution and growth. This is a high-impact role that blends commercial performance, digital-first delivery expertise, operational excellence, and deep data literacy.
Role Overview
You will lead the Account Management and Partner Training teams, owning commercial performance and operational standards across our licensed partner network. You will build the systems, playbooks and accountability structures that make our brands scale reliably. This is a high-accountability role. You will own performance, build systems and drive results.
This role suits someone who:
- Obsessed with performance, execution and scale
- Knows food and delivery operations inside out
- Thinks in metrics, dashboards and performance levers
- Has scaled multi-site or partner networks
- Builds structure, clarity and accountability
- Thrives in fast, high-growth environments
What You’ll Do
Lead the Account Management Function
- Build, manage and develop a high-performing team.
- Set and own targets across GSV, uptime, quality and partner performance.
- Create a culture of commercial ownership and operational discipline.
Own Partner Performance and Growth
- Full ownership of commercial KPIs: GSV, uptime, menu execution, promo impact, conversion and delivery metrics.
- Use dashboards and quantitative analysis to identify problems and drive solutions.
- Drive growth through menu optimisation, platform levers, promotions and operational improvement.
Scale the Licensed Partner Network
- Own partner onboarding, training and ramp-up.
- Work with Expansion on new partner launches.
- Use performance data to guide partner selection and brand fit.
Build Systems, Processes and Playbooks
- Create SOPs, toolkits and operational frameworks that scale to 300+ sites.
- Continuously improve workflows using data and performance logic.
- Build repeatable systems for performance tracking and partner communication.
Lead Cross-Functional Delivery
- Represent partner and operational needs across Culinary, Brand, Marketing, Tech and Expansion.
- Support menu launches, brand rollouts and marketing activations.
- Ensure every rollout is operationally viable and commercially strong.
Skills and Competencies
Operational Expertise
- Deep understanding of kitchen operations, QSR, delivery, franchising or multi-site hospitality.
Data and Performance
- Strong with dashboards, metrics and quantitative analysis.
- Able to turn complex data into clear commercial action.
Systems and Tools
- Advanced Excel or Google Sheets.
- Strong CRM knowledge (HubSpot).
- Comfortable with workflow and project management tools.
Commercial and Leadership Strength
- Proven record of driving revenue and improving performance.
- Clear, direct communicator and strong relationship-builder.
- Highly organised, structured and reliable.
Experience Required
- 5+ years in operations, account management, franchising or multi-site hospitality.
- Direct ownership of commercial KPIs: GSV, conversion, promo ROI, uptime, delivery metrics.
- Experience managing multi-site or franchise-style networks.
- Strong data capability and process-building experience.
Why Join LKN
- Own the performance engine of one of the UK’s fastest-growing food businesses.
- Build the systems that scale LKN to 500+ kitchens.
- Work with global brands and category-defining food concepts.
If you’re excited by owning food delivery performance at scale inside hospitality, we’d love to hear from you.
Senior Operations Lead - Account Management in Slough employer: Lean Kitchen Network
Contact Detail:
Lean Kitchen Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Lead - Account Management in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the food delivery and operations space. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience with KPIs and performance metrics. Share specific examples of how you've driven growth and improved operations in previous roles. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s brands and their operational strategies. Familiarise yourself with their current challenges and think about how you can contribute to their success. This shows that you’re not just interested in the role, but also genuinely invested in the company’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take on the challenge of scaling our operations to new heights.
We think you need these skills to ace Senior Operations Lead - Account Management in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Operations Lead. Highlight your experience in operations, account management, and any relevant metrics you've driven. We want to see how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're obsessed with performance and how your skills align with our mission at Lean Kitchen Network. Be genuine and let your personality come through.
Showcase Your Data Skills: Since this role requires a strong data capability, make sure to mention specific tools and dashboards you’ve used. We love seeing how you’ve turned complex data into actionable insights that drove results in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lean Kitchen Network
✨Know Your Numbers
Make sure you’re familiar with key performance indicators like GSV, uptime, and conversion rates. Be ready to discuss how you've used data in past roles to drive performance and make decisions.
✨Showcase Your Leadership Skills
Prepare examples of how you've built and managed high-performing teams. Highlight your experience in creating a culture of accountability and operational discipline, as this role requires strong leadership.
✨Understand the Business Model
Research Lean Kitchen Network and its brands. Understand their operational model and how they scale. Being able to discuss their approach to food delivery and partner management will show your genuine interest.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in operations or account management and how you overcame them, especially in fast-paced environments.
