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- Tasks: Lead delivery performance and drive partner success across a network of 300+ kitchens.
- Company: Join Lean Kitchen Network, a venture builder partnering with top brands like Heinz and PepsiCo.
- Benefits: Enjoy high autonomy, competitive salary, and the chance to make a real impact.
- Why this job: Shape the future of food brands while working in a dynamic, fast-paced environment.
- Qualifications: 5+ years in operations, strong leadership skills, and a data-driven mindset.
- Other info: Be part of a passionate team and have fun while driving growth!
The predicted salary is between 60000 - 80000 £ per year.
Department: Operations
Reports to: Director of Operations
Location: Hybrid – London HQ
Contract: Full-time
About Lean Kitchen Network
Lean Kitchen Network is a venture builder creating and scaling some of the UK’s most commercially successful and culturally relevant food brands. We partner with companies like Heinz, PepsiCo, and Doritos to turn high-demand ideas into scalable, high-performing food concepts — operating across 300+ kitchens nationwide. We’re building a new kind of food platform, combining brand, data, and operations to unlock growth at scale.
The Role
This is a senior, high-impact role with ownership of delivery performance across our partner network. You’ll lead our Account Management function, own delivery revenue performance across platforms, and play a key role in shaping how Lean Kitchen scales. This is about more than managing performance — it’s about owning one of the biggest growth levers in the business, driving partner success, and building the systems that take us to the next level.
What You’ll Do:
- Own Delivery Performance (End-to-End)
- Own and drive delivery revenue performance across Uber Eats, Deliveroo, and Just Eat
- Identify and execute high-impact commercial levers (visibility, conversion, AOV, menu strategy, promotions)
- Consistently test, learn, and scale what works across the network
- Engage directly with license partners to support, challenge, and improve performance
- Build strong relationships with operators, ensuring they feel supported and set up to succeed
- Hold partners accountable to brand and operational standards
- Use data to prioritise interventions and unlock growth across the network
- Optimise brand-partner fit, ensuring the right brands are in the right locations
- Lead, inspire, and develop a team of Account Managers
- Set clear targets across GSV, operational KPIs, and partner performance
- Build a high-performance, high-accountability culture
- Coach and develop talent as the function scales
- Develop SOPs, playbooks, and performance frameworks across 300+ sites
- Improve and standardise reporting, dashboards, and performance visibility
- Drive a data-led approach to decision making across operations
- Implement and optimise tools such as CRM systems (e.g. HubSpot), reporting platforms (e.g. Looker Studio), and internal dashboards
- Identify opportunities to use automation and AI to improve efficiency, consistency, and scalability
- Continuously evolve systems and processes to support future growth
- Act as the Operations lead within LKN
- Feed partner and performance insights into product, brand, and growth decisions
- Contribute to how Lean Kitchen evolves its partner model and scales
- Bring ideas, challenge thinking, and operate as a senior leader within the business
What Success Looks Like (6–12 Months)
- Strong, sustained growth in delivery GSV across core brands
- Clear improvement in partner performance across the network
- A highly engaged, high-performing Account Management team
- Scalable systems, tools, and reporting embedded across operations
- Tangible impact on how the business drives performance and growth
What We’re Looking For
- 5+ years in multi-site hospitality, franchising, delivery operations, or partner performance
- Proven ownership of commercial and/or operational KPIs
- Strong understanding of delivery platforms and how to win on them
- Experience leading and developing high-performing teams
- Highly commercial — understands which levers drive revenue
- Strong systems thinker with experience improving processes and scalability
- Comfortable using data, dashboards, and tools to drive decisions
- Experience with CRM/reporting tools (e.g. HubSpot, Looker Studio) is a plus
- Interest in automation, AI, and using technology to improve operations
- Strong stakeholder management and communication skills
- Comfortable operating in a fast-paced, high-accountability environment
Why Join Lean Kitchen Network
- Own one of the most important growth levers in a fast-scaling business
- Work with leading brands and top operators across the UK
- Operate at real scale (300+ locations) with meaningful commercial impact
- High autonomy and real influence over how the business evolves
- Be part of a passionate, ambitious team — and have a lot of fun while doing it
Senior Ops ~ Lead - Delivery and Partner Performance in London employer: Lean Kitchen Network
Contact Detail:
Lean Kitchen Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Ops ~ Lead - Delivery and Partner Performance in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience and skills, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Senior Ops ~ Lead - Delivery and Partner Performance in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Ops role. Highlight your experience in delivery performance and team leadership, as these are key aspects of what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven growth or improved performance in previous roles. We love seeing tangible results!
Be Data-Driven: Since this role involves a lot of data analysis, mention any tools or systems you’ve used to make decisions based on data. This will show us you’re comfortable with a data-led approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Lean Kitchen Network
✨Know Your Numbers
Make sure you’re familiar with key performance indicators relevant to delivery operations. Brush up on metrics like GSV, AOV, and conversion rates, as these will likely come up in conversation. Being able to discuss how you've driven these numbers in past roles will show your commercial acumen.
✨Showcase Your Leadership Style
Prepare to talk about your experience leading teams, especially in high-pressure environments. Think of specific examples where you’ve inspired or developed talent. Lean Kitchen Network values a high-performance culture, so demonstrating your ability to build and motivate a team will be crucial.
✨Be Data-Driven
Familiarise yourself with data tools and reporting platforms like HubSpot and Looker Studio. Be ready to discuss how you’ve used data to make decisions in the past. This role is all about optimising performance through data, so showing that you can leverage insights will set you apart.
✨Understand the Brand Partnerships
Research Lean Kitchen Network’s partnerships with brands like Heinz and PepsiCo. Be prepared to discuss how you would approach building relationships with partners and driving their success. Showing that you understand the importance of brand alignment and operational standards will resonate well with the interviewers.