At a Glance
- Tasks: Fix leaks and provide exceptional customer service in domestic properties.
- Company: Join Ondo InsurTech, a pioneering company in sustainable risk reduction.
- Benefits: Enjoy a competitive salary, company car, pension, and employee stock options.
- Other info: Work on the road across East & South West England, including London.
- Why this job: Make a real difference by helping homeowners protect their properties from water damage.
- Qualifications: Must have plumbing qualifications and at least 4 years of industry experience.
The predicted salary is between 32000 - 44000 £ per year.
About the company:
Ondo InsurTech Plc works with home insurers around the world to deliver sustainable risk reduction. Ondo\'s focus is on the global scale-up of LeakBot - an end-to-end internet of things solution which protects homes from the impact of water damage.
Water damage is the single biggest cause of home insurance claims, accounting for $17bn of claims every year in the USA and UK combined. LeakBot is a patented self-install solution that connects to the home wireless network and, if it detects a leak, notifies the customer via the LeakBot mobile app and provides access to a team of expert LeakBot plumbing engineers to \'find and fix\' the problem.
LeakBot partners with multiple insurance carriers - including Admiral, Direct Line Group and Hiscox in the UK and also have partnerships across Europe and the USA.
In March 2022 LeakBot became the first InsurTech to IPO in London, as Ondo InsurTech Plc.
About the role:
We are looking for a talented plumbing engineer to join our dedicated LeakBot plumbing team and provide the exceptional customer service that is the foundation of our company.
You will be supporting end users with leak alerts by finding and fixing leaks identified by LeakBot in their homes. You will also be tasked to identify signs of escape of water damage.
We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment.
PRINCIPAL ACCOUNTABILITIES:
Finding and fixing water leaks on the mains water plumbing system in domestic properties
Make dealing with alerts from LeakBot effortless.
Ensure the customer fully understands the great service you will provide - before, during and after the work is completed.
Strive to find and fix leaks first time every time, to the highest possible standard with minimal disruption to the customer
Identifying escape of water damage from all types of water leaks in domestic properties
Adjusting the installation and connectivity on LeakBot devices where required
Capturing key data via the CRM system while on site on every job
Treat our customers\' property as if it were your own. Make sure you leave the customers property as you found it, clean away debris and waste from site.
Be a positive part of gaining customer feedback and play an active role in ensuring our processes are effortless
Make sure you maintain all the right tools, equipment and inventory in the company van using our inventory management procedures and ensure spare parts are purchased locally if not in stock on the van
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Identify potential improvements to the LeakBot device, leak location and repair process and reduce reattends
Take ownership to continually improve your own skills and knowledge, including keeping up to date with new techniques and industry practice.
About you:
To be successful in this role you will need to have the following knowledge, skills and
attributes:
Essential:
- All relevant plumbing qualifications to fix mains water leaks in domestic properties including,
- At least 4 years industry experience
- Plumbing installation experience
- A full driving license
- Basic PC skills including experience with Microsoft Office
- Able to approach and resolve problems logically
- Demonstrate commitment and enthusiasm for the task in hand
- Experience working with members of the public, with an ability to deal with customers effectively
- A positive and pro-active attitude
- Having the ability to quickly identify problems, form solutions and execute step by step troubleshooting procedures
Desirable:
- Experience of working with leak detection equipment
Job Type: Full-time
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Company car
- Company pension
- Employee stock purchase plan
- Life insurance
Application question(s):
- Do you have at least 4-year residential plumbing experience?
- Are you comfortable travelling around the East & South West of England including London to attend jobs?
Work Location: On the road
Plumbing engineer in Chelmsford employer: Leakbot
Ondo InsurTech Plc is an exceptional employer that prioritises employee growth and innovation within a supportive work culture. As a plumbing engineer, you will not only have the opportunity to utilise your skills in a meaningful way by helping customers protect their homes from water damage, but you will also benefit from a competitive salary, company car, and a commitment to your professional development. Join us in making a difference while enjoying the advantages of working for a pioneering InsurTech firm in the dynamic East & South West of England.
StudySmarter Expert Advice🤫
We think this is how you could land Plumbing engineer in Chelmsford
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Plumbing engineer in Chelmsford
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Leakbot's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Leakbot. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Leakbot
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Leakbot.
