At a Glance
- Tasks: Fix leaks and provide exceptional customer service in domestic properties.
- Company: Join Ondo InsurTech, a pioneering company in sustainable risk reduction.
- Benefits: Enjoy a competitive salary, company car, pension, and employee stock options.
- Other info: Work on the road across East & South West England, including London.
- Why this job: Make a real difference by helping homeowners protect their properties from water damage.
- Qualifications: Must have plumbing qualifications and at least 4 years of industry experience.
The predicted salary is between 32000 - 44000 € per year.
About the company:
Ondo InsurTech Plc works with home insurers around the world to deliver sustainable risk reduction. Ondo\'s focus is on the global scale-up of LeakBot - an end-to-end internet of things solution which protects homes from the impact of water damage.
Water damage is the single biggest cause of home insurance claims, accounting for $17bn of claims every year in the USA and UK combined. LeakBot is a patented self-install solution that connects to the home wireless network and, if it detects a leak, notifies the customer via the LeakBot mobile app and provides access to a team of expert LeakBot plumbing engineers to \'find and fix\' the problem.
LeakBot partners with multiple insurance carriers - including Admiral, Direct Line Group and Hiscox in the UK and also have partnerships across Europe and the USA.
In March 2022 LeakBot became the first InsurTech to IPO in London, as Ondo InsurTech Plc.
About the role:
We are looking for a talented plumbing engineer to join our dedicated LeakBot plumbing team and provide the exceptional customer service that is the foundation of our company.
You will be supporting end users with leak alerts by finding and fixing leaks identified by LeakBot in their homes. You will also be tasked to identify signs of escape of water damage.
We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment.
PRINCIPAL ACCOUNTABILITIES:
Finding and fixing water leaks on the mains water plumbing system in domestic properties
Make dealing with alerts from LeakBot effortless.
Ensure the customer fully understands the great service you will provide - before, during and after the work is completed.
Strive to find and fix leaks first time every time, to the highest possible standard with minimal disruption to the customer
Identifying escape of water damage from all types of water leaks in domestic properties
Adjusting the installation and connectivity on LeakBot devices where required
Capturing key data via the CRM system while on site on every job
Treat our customers\' property as if it were your own. Make sure you leave the customers property as you found it, clean away debris and waste from site.
Be a positive part of gaining customer feedback and play an active role in ensuring our processes are effortless
Make sure you maintain all the right tools, equipment and inventory in the company van using our inventory management procedures and ensure spare parts are purchased locally if not in stock on the van
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Identify potential improvements to the LeakBot device, leak location and repair process and reduce reattends
Take ownership to continually improve your own skills and knowledge, including keeping up to date with new techniques and industry practice.
About you:
To be successful in this role you will need to have the following knowledge, skills and
attributes:
Essential:
- All relevant plumbing qualifications to fix mains water leaks in domestic properties including,
- At least 4 years industry experience
- Plumbing installation experience
- A full driving license
- Basic PC skills including experience with Microsoft Office
- Able to approach and resolve problems logically
- Demonstrate commitment and enthusiasm for the task in hand
- Experience working with members of the public, with an ability to deal with customers effectively
- A positive and pro-active attitude
- Having the ability to quickly identify problems, form solutions and execute step by step troubleshooting procedures
Desirable:
- Experience of working with leak detection equipment
Job Type: Full-time
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Company car
- Company pension
- Employee stock purchase plan
- Life insurance
Application question(s):
- Do you have at least 4-year residential plumbing experience?
- Are you comfortable travelling around the East & South West of England including London to attend jobs?
Work Location: On the road
Plumbing engineer in Chelmsford employer: Leakbot
Ondo InsurTech Plc is an exceptional employer that prioritises employee growth and innovation within a supportive work culture. As a plumbing engineer, you will not only have the opportunity to utilise your skills in a meaningful way by helping customers protect their homes from water damage, but you will also benefit from a competitive salary, company car, and a commitment to your professional development. Join us in making a difference while enjoying the advantages of working for a pioneering InsurTech firm in the dynamic East & South West of England.
StudySmarter Expert Advice🤫
We think this is how you could land Plumbing engineer in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the plumbing and InsurTech industries. Attend local meetups or trade shows where you can chat with potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Get your hands dirty! If you can, volunteer for community projects or offer your plumbing services at local events. This not only sharpens your skills but also gets your name out there. Plus, it looks great on your CV!
✨Tip Number 3
Showcase your expertise online! Create a LinkedIn profile that highlights your plumbing qualifications and experience. Share articles or tips related to leak detection and plumbing solutions. This positions you as a knowledgeable candidate in the field.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our LeakBot plumbing team. Make sure to tailor your application to highlight how your skills align with our mission of providing exceptional customer service.
We think you need these skills to ace Plumbing engineer in Chelmsford
Some tips for your application 🫡
Show Off Your Plumbing Skills:Make sure to highlight your plumbing qualifications and experience in your application. We want to see how your skills align with what we need, so don’t hold back on showcasing your expertise!
Tailor Your Application:Take a moment to customise your application for us. Mention specific experiences that relate to LeakBot and how you’ve tackled similar challenges in the past. This shows us you’re genuinely interested in the role!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. Show us your personality but also convey your commitment to providing exceptional customer service – it’s key for this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Leakbot
✨Know Your Plumbing Stuff
Make sure you brush up on your plumbing qualifications and experience. Be ready to discuss specific examples of how you've tackled water leaks in the past, especially in domestic properties. This will show that you have the hands-on skills needed for the role.
✨Understand LeakBot Inside Out
Familiarise yourself with LeakBot and its functionalities. Knowing how it works and how to troubleshoot common issues will impress the interviewers. They want to see that you're not just a plumber but someone who can effectively use technology to enhance customer service.
✨Customer Service is Key
Prepare to talk about your experience dealing with customers. Highlight instances where you’ve gone above and beyond to ensure customer satisfaction. Remember, this role is all about providing exceptional service, so showing your commitment to that will set you apart.
✨Show Your Problem-Solving Skills
Be ready to discuss how you approach problems logically and efficiently. Think of examples where you quickly identified issues and implemented solutions. This will demonstrate your ability to handle the unexpected, which is crucial in plumbing.
