At a Glance
- Tasks: Assist supporters with enquiries and process donations while maintaining records.
- Company: Join the League Against Cruel Sports, dedicated to animal welfare.
- Benefits: Flexible working, 28 days leave, pension contributions, and shopping discounts.
- Other info: Inclusive workplace welcoming candidates from all backgrounds.
- Why this job: Make a difference for animals while developing your customer service skills.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
At the League Against Cruel Sports, we are working toward a kinder society where animals are no longer persecuted in the name of sport. We are looking for two Supporter Services Assistants to join our friendly and committed Fundraising team.
Responsibilities
- Responding to supporter enquiries by phone, email and post
- Processing donations and setting up direct debits
- Maintaining and updating supporter records using our CRM systems
- Sending thank you letters and supporter communications
- Supporting data imports, exports and database hygiene
- Handling supporter complaints with care and professionalism
Qualifications
- Experience in customer or supporter care
- Excellent written and verbal communication skills
- Confidence using databases and Microsoft Office
- Strong attention to detail and a high level of accuracy
- Empathy for supporters and a commitment to our cause
- A calm, friendly and solutions-focused approach
- Experience with Raisers Edge or similar CRM systems is helpful, but not essential (we’ll provide full training).
Benefits
We offer a flexible, supportive working environment with 28 days of annual leave pro rata (in addition to public holidays and rising with service) and flexible working arrangements. Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure. The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.
Supporter Services Assistant employer: League, Inc.
At the League Against Cruel Sports, we pride ourselves on being an excellent employer, offering a flexible and supportive working environment that prioritises employee well-being and growth. Our commitment to inclusivity and diversity ensures that all team members feel valued, while our generous benefits package, including 28 days of annual leave and a substantial pension contribution, reflects our dedication to fostering a rewarding workplace for those passionate about animal welfare.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Services Assistant
✨Tip Number 1
Get to know the League Against Cruel Sports and their mission. When you understand their values, you can tailor your conversations to show how your skills and passion align with their cause. This will make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to supporter enquiries, it's crucial to sound confident and friendly. Try role-playing common scenarios with a friend or family member to get comfortable with handling different types of inquiries.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes the process smoother for both of us. Plus, it gives you a chance to showcase your attention to detail right from the start!
We think you need these skills to ace Supporter Services Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Supporter Services Assistant role. We want to see your passion for our cause and how you can contribute to our friendly team.
Show Off Your Communication Skills:Since you'll be responding to supporter enquiries, it's crucial to demonstrate your excellent written communication skills. Keep your language clear and friendly, just like we do at StudySmarter!
Highlight Your Attention to Detail:In this role, accuracy is key! Make sure to showcase any experiences where you've had to maintain records or handle data carefully. We love seeing candidates who take pride in their work!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at League, Inc.
✨Know the Cause
Before your interview, take some time to understand the mission of the League Against Cruel Sports. Familiarise yourself with their work and values, as this will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Supporter Services Assistant, you'll need excellent communication skills. Prepare examples from your past experiences where you've effectively handled enquiries or complaints. This will demonstrate your ability to engage with supporters professionally and empathetically.
✨Get Comfortable with CRM Systems
While experience with Raisers Edge or similar systems is helpful, it’s not essential. However, showing that you're tech-savvy and willing to learn can set you apart. Brush up on basic database management concepts and be ready to discuss how you’ve used technology in previous roles.
✨Attention to Detail is Key
In this role, accuracy is crucial. Prepare to discuss situations where your attention to detail made a difference, whether in processing donations or maintaining records. This will highlight your suitability for the position and reassure them of your commitment to high standards.
