At a Glance
- Tasks: Assist with supporter enquiries and process donations to help animals in need.
- Company: Join the League Against Cruel Sports, a passionate team for animal welfare.
- Benefits: Enjoy flexible working, 28 days leave, and great discounts on shopping and leisure.
- Other info: Full training provided; we value inclusivity and welcome diverse applicants.
- Why this job: Make a real difference for animals while developing your skills in a supportive environment.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
At the League Against Cruel Sports, we are working toward a kinder society where animals are no longer persecuted in the name of sport. We are looking for two Supporter Services Assistants to join our friendly and committed Fundraising team.
Responsibilities
- Responding to supporter enquiries by phone, email and post
- Processing donations and setting up direct debits
- Maintaining and updating supporter records using our CRM systems
- Sending thank you letters and supporter communications
- Supporting data imports, exports and database hygiene
- Handling supporter complaints with care and professionalism
Qualifications
- Experience in customer or supporter care
- Excellent written and verbal communication skills
- Confidence using databases and Microsoft Office
- Strong attention to detail and a high level of accuracy
- Empathy for supporters and a commitment to our cause
- A calm, friendly and solutions-focused approach
- Experience with Raisers Edge or similar CRM systems is helpful, but not essential (we’ll provide full training).
Benefits
We offer a flexible, supportive working environment with 28 days of annual leave pro rata (in addition to public holidays and rising with service) and flexible working arrangements. Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure. The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.
Supporter Care & Donations Assistant in Godalming employer: League, Inc.
At the League Against Cruel Sports, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. Our team enjoys flexible working arrangements, generous annual leave, and a robust benefits package, including a significant pension contribution and various discounts. Joining us means being part of a dedicated community committed to making a meaningful impact for animals, with ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care & Donations Assistant in Godalming
✨Tip Number 1
Get to know the League Against Cruel Sports and their mission. When you understand their values, you can tailor your conversations to show how your passion aligns with their cause. This will make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to supporter enquiries, it's crucial to sound confident and friendly. Try role-playing common scenarios with a friend or family member to get comfortable with different types of interactions.
✨Tip Number 3
Show off your attention to detail during interviews. Bring examples of how you've maintained records or handled data in previous roles. This will demonstrate your ability to manage supporter information accurately, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at the League Against Cruel Sports.
We think you need these skills to ace Supporter Care & Donations Assistant in Godalming
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Supporter Care & Donations Assistant role. We want to see your passion for our cause and how you can contribute to our mission.
Show Off Your Communication Skills:Since excellent written communication is key for this role, take the time to craft a clear and engaging cover letter. We love seeing your personality shine through, so don’t be afraid to let us know why you’re excited about joining our team!
Be Detail-Oriented:Pay close attention to detail in your application. Double-check for any typos or errors, as accuracy is crucial in supporter care. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at League, Inc.
✨Know the Cause
Before your interview, take some time to understand the mission of the League Against Cruel Sports. Familiarise yourself with their work and values, as this will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since the role involves responding to supporter enquiries, be prepared to demonstrate your excellent written and verbal communication skills. Practice answering common questions clearly and concisely, and think of examples where you've successfully handled customer queries or complaints.
✨Highlight Your Attention to Detail
Attention to detail is crucial for maintaining supporter records accurately. Bring examples from your past experiences where your meticulous nature made a difference, whether it was in data entry or processing donations. This will reassure them that you can handle their CRM systems effectively.
✨Emphasise Empathy and Solutions-Focused Approach
In your responses, convey your empathy for supporters and your commitment to the cause. Share instances where you've resolved issues with a calm and friendly approach, showcasing your ability to handle complaints professionally while keeping the supporter’s feelings in mind.
