At a Glance
- Tasks: Support animal welfare by assisting supporters with enquiries and processing donations.
- Company: Join the League Against Cruel Sports, a values-driven charity.
- Benefits: Flexible hours, 28 days leave pro rata, and an 8% pension contribution.
- Other info: Full training provided; inclusivity and diversity are valued here.
- Why this job: Make a real difference for animals while enjoying a supportive work environment.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 14285 - 25000 £ per year.
Up to £25k pro-rata £14,285.71 for 20 hours per week, plus 8% employer pension contribution.
Part-time (20 hours per week, Wednesday - Friday).
Hybrid – 1 day per week in Godalming, Surrey.
Permanent role.
Are you passionate about animal welfare and love delivering excellent customer service? Do you take pride in your attention to detail and enjoy working with systems and processes? Are you looking for flexibility in your work life? If so, we’d love to hear from you.
At the League Against Cruel Sports, we’re working towards a kinder society where animals are no longer persecuted in the name of ‘sport’. We’re looking for two Supporter Services Assistants to join our friendly and committed Fundraising team. This is a vital role that supports our incredible supporters — whether they’re making a donation, updating their details or asking about our campaigns. You'll be the first point of contact for many of them, helping to deliver a warm, professional and efficient experience by phone, email and post. You’ll also support the team with accurate data entry, payment processing and the day-to-day running of our supporter database, helping to ensure every gift and action is recorded and acknowledged appropriately. Our motto is “dialogue, not monologue” — we value every conversation with our supporters, and you’ll be instrumental in making sure they feel heard, appreciated and part of our movement.
Key responsibilities:
- Responding to supporter enquiries by phone, email and post
- Processing donations and setting up direct debits
- Maintaining and updating supporter records using our CRM systems
- Sending thank you letters and supporter communications
- Supporting data imports, exports and database hygiene
- Handling supporter complaints with care and professionalism
What we’re looking for:
- Experience in customer or supporter care
- Excellent written and verbal communication skills
- Confidence using databases and Microsoft Office
- Strong attention to detail and a high level of accuracy
- Empathy for supporters and a commitment to our cause
- A calm, friendly and solutions-focused approach
- Experience with Raiser’s Edge or similar CRM systems is helpful, but not essential – we’ll provide full training.
You’ll be joining a values-driven charity with a long and proud history of campaigning, protecting wildlife and exposing cruelty. We offer a flexible, supportive working environment with 28 days of annual leave pro rata (in addition to the public holidays and rising with service) and flexible working arrangements. Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure.
The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply. Ready to make a real difference? Don’t wait - apply now! We're looking to fill these positions quickly and will be reviewing applications on a rolling basis. To apply, please submit your CV, a covering letter to people@league.org.uk.
Together, we can redefine what is acceptable and create a better world for animals.
Supporter Services Assistant in Godalming employer: League Against Cruel Sports (UK) Limited
At the League Against Cruel Sports, we pride ourselves on being a values-driven charity that champions animal welfare while fostering a supportive and flexible work environment. Our team enjoys generous benefits, including an 8% employer pension contribution and 28 days of annual leave pro rata, alongside opportunities for personal growth and development within a friendly and committed fundraising team. Join us in making a meaningful impact and be part of a movement that truly values every conversation with our supporters.
Contact Details:
League Against Cruel Sports (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Services Assistant in Godalming
✨Tip Number 1
Get to know the organisation! Research the League Against Cruel Sports and their mission. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for supporters, being clear and friendly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your attention to detail! During any interactions, highlight your ability to manage data accurately and efficiently. Mention any relevant experience with databases or CRM systems to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Supporter Services Assistant in Godalming
Some tips for your application 🫡
Show Your Passion:Make sure to express your love for animal welfare in your application. We want to see that you genuinely care about our cause and are excited to contribute to a kinder society.
Tailor Your CV and Cover Letter:Don’t just send the same old CV! Tailor it to highlight your customer service experience and attention to detail. We’re looking for specific examples that show how you’ve excelled in similar roles.
Be Professional Yet Friendly:Remember, you’ll be the first point of contact for our supporters. Use a warm and professional tone in your written application to reflect the friendly vibe we have at the League Against Cruel Sports.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at League Against Cruel Sports (UK) Limited
✨Know Your Cause
Before the interview, take some time to research the League Against Cruel Sports and their mission. Understanding their values and campaigns will help you connect with the interviewers and show your genuine passion for animal welfare.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about specific situations where you resolved issues or made someone feel valued, as this role is all about supporting and engaging with supporters.
✨Be Ready for Data Discussions
Since the role involves maintaining supporter records and using CRM systems, brush up on your data entry skills. Be prepared to discuss any experience you have with databases, even if it's not with Raiser’s Edge specifically. Highlight your attention to detail!
✨Practice Empathy and Communication
The interviewers will be looking for your ability to communicate effectively and empathetically. Practice answering questions in a calm and friendly manner, and think of ways to demonstrate your solutions-focused approach when handling potential supporter complaints.
