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- Tasks: Be the friendly face of our hotel, checking guests in and out with a smile.
- Company: Join a four-star hotel managed by a leading hospitality company.
- Benefits: Enjoy competitive pay, discounts, and continuous learning opportunities.
- Why this job: Make lasting impressions and create memorable experiences for guests.
- Qualifications: Previous front-of-house experience and excellent communication skills.
- Other info: Flexible shifts with opportunities for career growth and recognition.
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal.
You will be working as a hotel receptionist within a four star hotel with the main duty of checking guests in and out of the hotel. You will be the first impression when a guest arrives at the hotel and the last memory they have when they leave us. You will be answering the telephone frequently as well as taking and handling guest bookings and enquiries. You will also use our front office system. The position includes shift work, over weekdays and weekends.
Key Duties:- Using the front office system to check guests in and out.
- Providing excellent customer service to our guests, answering questions, providing directions and information about the hotel's outlets and services.
- Managing payments including cash and card handling.
- Resolving complaints quickly and efficiently.
- Up-selling where possible to maximise room occupancy and use of hotel services/facilities.
- Liaising with other departments and team members to ensure a smooth operation and experience for our guests.
- Being an expert of the hotel, its facilities and the Lincoln area to provide guests with the information and highlights they need before and during their stay.
What You'll Get In Return:
- Competitive pay and package
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Additional annual leave and family leave
- Service bonus for 5 and 10 years up to £1K
- Team Member of the month - £100 and Team Member of the year - £500
- Uniform Provided
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
Receptionist in Sheffield employer: leaf HOSPITALITY
Contact Detail:
leaf HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Sheffield
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the facilities and local attractions so you can impress guests with your knowledge. This will show that you're not just a receptionist but a valuable resource for their stay.
✨Tip Number 2
Practice your telephone skills! Since you'll be answering calls frequently, it’s crucial to have a friendly and professional phone manner. Try role-playing with a friend to get comfortable with handling different types of enquiries and bookings.
✨Tip Number 3
When you get to the interview stage, don’t just sit back and wait for questions. Be proactive! Prepare some thoughtful questions about the hotel and its operations. This shows your enthusiasm and that you’re genuinely interested in being part of the team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Receptionist in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the enthusiastic and personable side of you that makes you a great fit for our team. Remember, you're applying for a role where first impressions matter!
Tailor Your Experience: Make sure to highlight any previous front-of-house experience you have. We love seeing how your past roles have prepared you for this position. Be specific about your skills with customer service and using front office systems.
Be Professional Yet Upbeat: Your application should reflect the professional yet upbeat vibe we’re looking for. Use a friendly tone but keep it polished. This balance will show us that you understand the importance of being the first point of contact for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at leaf HOSPITALITY
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel and its facilities thoroughly. Familiarise yourself with the services offered, local attractions, and any recent news about the hotel. This will not only impress the interviewers but also help you answer questions confidently.
✨Practice Your Telephone Manner
Since you'll be handling calls frequently, practice your telephone etiquette. Try role-playing with a friend or family member, focusing on being clear, friendly, and professional. This will help you feel more comfortable during the interview when discussing your communication skills.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you resolved complaints or went above and beyond for a guest. This will demonstrate your ability to handle the responsibilities of a receptionist effectively.
✨Dress to Impress
As the first point of contact for guests, your appearance matters. Dress professionally and ensure you look presentable for the interview. This shows that you understand the importance of being the face of the hotel and are serious about the position.