At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and out with a smile.
- Company: Join a stylish 4-star hotel in the heart of Hull.
- Benefits: Enjoy competitive pay, discounts on stays, and food & beverage.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Make lasting impressions and create memorable experiences for guests.
- Qualifications: Looking for enthusiastic team players with great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
This 4‑star hotel is located centrally within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. It offers a stylish stay for corporate and leisure guests in a contemporary‑style setting.
Candidate Profile
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. Must be presentable, professional and upbeat. Comfortable using our front office system to check guests in and out and have an excellent telephone manner. Previous experience in a front‑of‑house position is ideal.
Day in the Life
You will be working as a hotel receptionist, checking guests in and out of the hotel. You are the first impression when a guest arrives and the last memory they have when they leave. You will answer the telephone frequently, take and handle guest bookings and enquiries, and use our front office system. The position includes shift work over weekdays and weekends. Please note that this is a part‑time role, contracted to 30 hours per week.
Key Duties
- Use the front office system to check guests in and out.
- Provide excellent customer service to guests, answering questions and providing directions and information about the hotel’s outlets and services.
- Manage payments, including cash and card handling.
- Resolve complaints quickly and efficiently.
- Upsell where possible to maximise room occupancy and use of hotel services and facilities.
- Liaise with other departments and team members to ensure a smooth operation and experience for guests.
- Act as an expert on the hotel, its facilities, and the Lincoln area to provide guests with the information and highlights they need before and during their stay.
What You’ll Get in Return
- Competitive pay and package
- Exclusive Team Member discounted stays and 50% off food & beverage across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to a 24/7 employee assistance programme
- Additional annual leave and family leave
- Service bonus for 5 and 10 years up to £1K
- Team Member of the Month (£100) and Team Member of the Year (£500)
- Uniform provided
Receptionist (Part time - 30 hours per week) employer: leaf HOSPITALITY
Join our vibrant 4-star hotel in the heart of Hull, where we pride ourselves on creating a welcoming atmosphere for both guests and staff. As a part-time receptionist, you'll enjoy competitive pay, exclusive discounts on stays and dining, and continuous development opportunities in a supportive work culture that values your contributions. With a focus on employee well-being and recognition, including bonuses for long service and outstanding performance, this is an excellent opportunity for those seeking a rewarding role in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part time - 30 hours per week)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at leaf HOSPITALITY and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist (Part time - 30 hours per week)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at leaf HOSPITALITY that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at leaf HOSPITALITY.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at leaf HOSPITALITY get a sense of who you are beyond your experience!
How to prepare for a job interview at leaf HOSPITALITY
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at leaf HOSPITALITY and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
