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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and complete night audits.
- Company: Join a stylish four-star hotel in Hull, known for excellent service.
- Benefits: Enjoy competitive pay, discounts, learning opportunities, and a supportive team environment.
- Why this job: Perfect for night owls who love hospitality and want to make a difference.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
- Other info: Uniform provided and opportunities for bonuses and recognition.
The predicted salary is between 24000 - 36000 £ per year.
This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.
The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.
What We\’re Looking For
We are seeking an enthusiastic and personable team player who will enjoy being a point of contact for our guests. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal but not essential. In addition, we are seeking a candidate who enjoys working nights and has the lifestyle to suit this type of shift pattern. You must be capable enough to work with little supervision, be a very trustworthy individual, and be driven to use your initiative.
Day In The Life Of
You will provide a warm and friendly welcome to our guests during the night-time shift at the hotel. You will be based at the hotel\’s reception desk and will use the front office system to check guests in and out of the hotel. You will be a point of contact handling queries and answering questions for our visitors. You will act as a Company ambassador and will uphold detailed knowledge about the hotel, its offerings, and also the local area.
During your night shift, you will also complete the night audit checklist which includes a range of duties and checks. You will complete walk rounds of the hotel to ensure everything is as it should be and will use our internal system to report your findings.
You will be a team player working with another Night Auditor each night. The Night team will rotate shifts and you\’ll work with a few different colleagues on the desk. In addition, you will maintain excellent communication and relations with your supporting departments including the daytime reception team, and our food and beverage departments. Your role in this business is a highly valued and appreciated position.
Key Responsibilities
- General Reception duties include greeting, checking in and out guests in line with the Brand Standards
- Professional use of email and telephone. And the use of our front office system to process bookings and check-in and outs.
- Completion of night audits and security observations.
- Responsible for guest welfare on an evening.
- Cash and card handling in line with the company policies.
- Duty management responsibilities.
What You\’ll Get In Return
- Competitive pay and package
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Additional annual leave and family leave
- Service bonus for 5 and 10 years up to £1K
- Team Member of the month – £100 and Team Member of the year – £500
- Uniform Provided
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial
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Night Supervisor employer: leaf HOSPITALITY
Contact Detail:
leaf HOSPITALITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing details about the Marco Pierre White Steakhouse, the rooftop bar, and local attractions will help you stand out as a knowledgeable candidate during any informal conversations or networking opportunities.
✨Tip Number 2
Demonstrate your enthusiasm for night shifts. When discussing your availability, express your excitement about working during these hours and how it fits into your lifestyle, showing that you're genuinely interested in the role.
✨Tip Number 3
Practice your telephone manner. Since excellent communication is key for this role, consider rehearsing common guest queries and responses to ensure you sound professional and friendly when speaking on the phone.
✨Tip Number 4
Network with current employees if possible. Engaging with team members on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in front-of-house roles. Emphasise any customer service skills and your ability to work night shifts.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Night Supervisor role. Mention your interpersonal skills and how you can contribute to creating a welcoming atmosphere for guests.
Showcase Your Initiative: In your application, provide examples of times when you've taken initiative in previous roles. This is important as the hotel values trustworthy individuals who can work with little supervision.
Research the Hotel: Familiarise yourself with the hotel's offerings and its location. Mention specific details in your application to demonstrate your genuine interest in the position and the establishment.
How to prepare for a job interview at leaf HOSPITALITY
✨Show Your Enthusiasm
As a Night Supervisor, being personable and upbeat is key. Make sure to express your enthusiasm for the role and the hotel during the interview. Share why you’re excited about working nights and how you can contribute to creating a warm atmosphere for guests.
✨Demonstrate Your Initiative
Since the role requires working with little supervision, be prepared to discuss examples from your past where you've taken initiative. Highlight situations where you solved problems or improved processes, showing that you can handle responsibilities independently.
✨Familiarise Yourself with the Hotel
Research the hotel and its offerings before the interview. Knowing details about the facilities, dining options, and local attractions will help you answer questions confidently and demonstrate your commitment to being a knowledgeable ambassador for the hotel.
✨Practice Your Communication Skills
Given the importance of a professional telephone manner and email communication in this role, practice articulating your thoughts clearly. You might even want to role-play common guest scenarios to showcase your ability to handle queries effectively.