Spa Therapist in Blackburn

Stanley House Hotel & Spa is a stunning, award‑winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first‑class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world‑class spa, Stanley House is truly a hotel like no other.

What we’re looking for

We are seeking an enthusiastic and personable team player who will join our spa therapist team on 32 hours a week. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5‑bubble spa environment and ability to multitask duties. Previous experience within a hotel spa therapist position is ideal.

Day in the life of

Spa attendants are the frontline employees of the spa industry. They’re responsible for providing guests with an exceptional experience while they relax, unwind, and treat themselves to a variety of services. The position includes shift work over weekdays and weekends.

Key responsibilities

• To provide first‑class treatment and service
• Recommend treatments and retail to guests as per their needs, ethically
• Meet and sometimes exceed personal and professional targets set by the Head Therapist or Spa Manager on a weekly or monthly basis
• Good time management of column – interpreted as good time management
• Attend training sessions where necessary
• Deal with changes in specific duties or role to cover the needs of the business due to sickness or shortfall in staff, if necessary or pertinent on the day
• Ensure guest service satisfaction to a high standard
• Work alongside other colleagues and ensure the spa operates as it should
• Organise time around guests, ensuring all tasks are completed
• Deliver high customer service, ensuring every guest is treated professionally and guest concerns are effectively understood
• Maintain 5‑star standards throughout the spa, walking through all areas, and ensuring clean‑down, set‑up and care of items are adhered to and any check‑sheet usage
• Report all maintenance requests or defects to the Senior Spa Attendant or Spa Manager where necessary
• Conduct inventory and check product usage and stock levels
• Order stock in a timely manner to keep the spa well equipped within budget constraints
• Maintain health‑and‑Safety policies and procedures
• Ensure all items are hygienically used and stored correctly
• Maintain changing rooms, thermal and spa lounge to the required standards and restock throughout the day

What you’ll get in return

• Flexible shifts to suit your lifestyle
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Team member of the month (£100) and Team member of the year (£500)
• Uniform provided
• Competitive pay and package including incentives
• Additional annual leave and family leave

This hotel is managed by leaf HOSPITALITY, a hotel‑management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.