At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and serving food and drinks.
- Company: Join a welcoming hotel team in a vibrant location near Blackburn's attractions.
- Benefits: Flexible shifts, training opportunities, and a fun work environment.
- Other info: Great chance to build skills and make lasting memories with guests.
- Why this job: Perfect for those who love meeting new people and want to learn in hospitality.
- Qualifications: Enthusiastic attitude; experience is a plus but not required.
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. You must be comfortable supporting across different areas of the hotel including the kitchen and ideally available across early and late shift patterns which include weekends. Previous experience in a front‑of‑house position is advantageous but not essential. If you enjoy speaking with people, are professional and presentable, and are willing to learn – then this is the role for you!
You will be working in a multi-skilled position where you are trained to support the front‑of‑house functions within the hotel. Your role will primarily be positioned to support the reception desk and also food & beverage service. Your duties on reception will include providing a friendly and welcoming check‑in & check‑out service to our guests. You will do this whilst using the hotel's front office system which you will be well trained to use. In addition, you will be a key member of the food and beverage team supporting in the kitchen when needed, you will be trained to prepare food according to our easy‑to‑prepare lounge menu. You will also be working on the bar taking orders and providing drinks service, and supporting to deliver food to guest tables. As Guest Service Assistant, you will be working as part of a wider hotel team to deliver excellent service to our guests. You will be a valued and key part of the team having crucial interactions with our guests and leaving a lasting memory.
Key Duties:
- Trained on the front office system, carrying out reception duties.
- Checking guests in and out of the hotel.
- Act as a hotel and brand ambassador.
- First line of communication to our guests.
- Provide excellent knowledge of the hotel's products, local area, and brand offerings.
- Providing food and beverage service including taking orders, working on the bar and within the lounge food area.
- Trained to support within the kitchen.
Guest Service Assistant in Blackburn employer: leaf HOSPITALITY
Leaf Hospitality is an outstanding employer that prioritises exceptional guest experiences while fostering a supportive and dynamic work environment in Hull. With a strong emphasis on employee growth, we offer comprehensive training opportunities and attractive benefits, including discounts that enhance your overall experience. Join us to be part of a team that values passion and dedication in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Blackburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like leaf HOSPITALITY. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to leaf HOSPITALITY
Don't be shy about reaching out to leaf HOSPITALITY directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant in Blackburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about leaf HOSPITALITY and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at leaf HOSPITALITY
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
