At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and serving food and drinks.
- Company: Join a welcoming hotel team in a vibrant location near Blackburn's attractions.
- Benefits: Flexible shifts, training opportunities, and a fun work environment.
- Other info: Great chance to build skills and make lasting memories with guests.
- Why this job: Perfect for those who love meeting new people and want to learn in hospitality.
- Qualifications: Enthusiastic attitude; experience is a plus but not required.
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. You must be comfortable supporting across different areas of the hotel including the kitchen and ideally available across early and late shift patterns which include weekends. Previous experience in a front‑of‑house position is advantageous but not essential. If you enjoy speaking with people, are professional and presentable, and are willing to learn – then this is the role for you!
You will be working in a multi-skilled position where you are trained to support the front‑of‑house functions within the hotel. Your role will primarily be positioned to support the reception desk and also food & beverage service. Your duties on reception will include providing a friendly and welcoming check‑in & check‑out service to our guests. You will do this whilst using the hotel's front office system which you will be well trained to use. In addition, you will be a key member of the food and beverage team supporting in the kitchen when needed, you will be trained to prepare food according to our easy‑to‑prepare lounge menu. You will also be working on the bar taking orders and providing drinks service, and supporting to deliver food to guest tables. As Guest Service Assistant, you will be working as part of a wider hotel team to deliver excellent service to our guests. You will be a valued and key part of the team having crucial interactions with our guests and leaving a lasting memory.
Key Duties:
- Trained on the front office system, carrying out reception duties.
- Checking guests in and out of the hotel.
- Act as a hotel and brand ambassador.
- First line of communication to our guests.
- Provide excellent knowledge of the hotel's products, local area, and brand offerings.
- Providing food and beverage service including taking orders, working on the bar and within the lounge food area.
- Trained to support within the kitchen.
Guest Service Assistant in Blackburn employer: leaf HOSPITALITY
Leaf Hospitality is an outstanding employer that prioritises exceptional guest experiences while fostering a supportive and dynamic work environment in Hull. With a strong emphasis on employee growth, we offer comprehensive training opportunities and attractive benefits, including discounts that enhance your overall experience. Join us to be part of a team that values passion and dedication in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Blackburn
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local attractions and the hotel’s offerings. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, having a friendly and professional telephone manner is key. Try role-playing with friends or family to get comfortable with handling different types of calls.
✨Tip Number 3
Be flexible and ready to jump in wherever needed. Whether it’s at the reception desk or helping out in the kitchen, showing that you’re a team player will make you stand out. Plus, it’ll help you learn the ropes faster!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. So, don’t hesitate – get your application in today!
We think you need these skills to ace Guest Service Assistant in Blackburn
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous front-of-house roles or customer service experience that aligns with what we’re looking for!
Show Off Your Communication Skills:Since you'll be the first point of contact for our guests, it’s important to demonstrate your excellent communication skills in your application. Use clear and friendly language to reflect the upbeat vibe we’re after!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hassle!
How to prepare for a job interview at leaf HOSPITALITY
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel and its offerings. Familiarise yourself with local attractions like Blackburn's cathedral and museum, as well as the services provided at the hotel. This will show your enthusiasm and help you answer questions about why you want to work there.
✨Show Off Your People Skills
As a Guest Service Assistant, you'll be the first point of contact for guests. Practice your communication skills and think of examples where you've provided excellent customer service. Be ready to demonstrate your upbeat personality and how you handle different situations with guests.
✨Dress to Impress
Since the role requires you to be presentable and professional, choose an outfit that reflects this. Aim for smart-casual attire that makes you feel confident. Remember, first impressions count, and looking the part can set a positive tone for the interview.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview, especially around checking guests in and out or taking food orders. Practise these scenarios beforehand so you can showcase your ability to handle real-life situations effectively and with a friendly attitude.
