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- Tasks: Be the friendly voice for inbound calls, confirming appointments and pre-qualifying leads.
- Company: Join a dynamic team focused on improving sales processes and customer interactions.
- Benefits: Flexible remote work, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by connecting businesses with the right solutions and enhancing sales success.
- Qualifications: Strong communication skills and a knack for asking the right questions.
- Other info: Perfect for those who thrive in fast-paced environments and love engaging with people.
The predicted salary is between 300 - 800 £ per month.
We are seeking a confident, friendly, and organised Intro/Triage Caller to be the first point of contact for inbound enquiries and booked calls. In this role, you will confirm appointments, pre-qualify prospects, and gather key details so our sales team can run highly productive discovery calls. You will use a simple script and strong people skills to ensure we speak to the right businesses, collect the right info, and improve show-up rates—without hard selling.
Duties
- Respond promptly to inbound calls, enquiries, and booked-call confirmations
- Confirm scheduled appointments and reduce no-shows with short pre-call check-ins
- Pre-qualify leads using active listening and structured questions (team size, job volume, capacity, most popular service, rough pricing, etc.)
- Capture clear notes and update lead records inside the CRM
- Identify fit vs. non-fit prospects and route accordingly (book/keep call, reschedule, or politely disqualify)
- Follow up with leads via call/text when needed to confirm attendance
- Maintain accurate records of call outcomes and key details to support the sales team
- Work closely with sales/marketing to ensure lead flow, messaging, and qualification standards are consistent
- Contribute to improving scripts, questions, and follow-up processes based on what you are hearing on calls
Experience / Skills
- Experience in inbound calling, appointment setting, lead qualification, or customer service (B2B preferred but not required)
- Strong verbal communication and confidence speaking to business owners
- Comfortable following a script while keeping conversations natural
- Ability to ask direct questions, stay in control of the call, and keep it efficient
- Familiarity with CRM tools (any platform is fine—training provided)
- Highly organised with great attention to detail (accurate notes are non-negotiable)
- Ability to work independently and consistently in a fast-paced environment
This role is ideal for someone who enjoys speaking with people, asking the right questions, and making sure the sales team only speaks to qualified, prepared prospects—so calls run smoother and close rates improve.
Job Types: Freelance, Zero hours contract
Pay: £300.00-£800.00 per month
Work Location: Remote
Inbound Sales Agent employer: LeadSwift
Contact Detail:
LeadSwift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Agent
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making a great first impression.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, grab a friend and do some mock calls. Focus on being friendly, organised, and confident—just like you’ll need to be in the real deal.
✨Tip Number 3
Prepare some questions to ask during your call. This shows you’re engaged and interested in the role. Plus, it helps you figure out if the job is the right fit for you too!
✨Tip Number 4
Don’t forget to follow up after your call! A quick thank-you message can go a long way. It keeps you fresh in their minds and shows you’re genuinely interested in the position.
We think you need these skills to ace Inbound Sales Agent
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your confidence and friendliness in your tone. Remember, we’re looking for someone who can connect with people!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in inbound calling or customer service. Mention specific skills that align with the role, like your ability to ask direct questions and stay organised—this will help us see why you’re a great fit!
Show Your Attention to Detail: Since accurate notes are non-negotiable for us, demonstrate your attention to detail in your application. Double-check for any typos or errors, and make sure your information is clear and concise. This will show us you take pride in your work!
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at LeadSwift
✨Know the Script Inside Out
Familiarise yourself with the script you'll be using during calls. Practice it until you can deliver it naturally. This will help you sound confident and keep the conversation flowing, which is crucial for pre-qualifying leads effectively.
✨Master Active Listening
During the interview, demonstrate your active listening skills. Show that you can pick up on key details and ask relevant follow-up questions. This will highlight your ability to engage with prospects and gather important information.
✨Show Your Organisational Skills
Be prepared to discuss how you stay organised, especially when managing multiple leads and appointments. Share specific examples of tools or methods you use to keep track of details, as this role requires a keen attention to detail.
✨Prepare for Role-Playing Scenarios
Expect to participate in role-playing during the interview. Practise handling different types of calls, including confirming appointments and disqualifying leads. This will showcase your ability to think on your feet and maintain control of the conversation.