The Deployment Strategist is the operational lead of the Remediation POD, responsible for delivery governance, stakeholder alignment, and end-to-end execution oversight across remediation engagements. Reporting to the Account Activation & Remediation Lead, this role ensures each engagement stays on scope, on schedule, and on track toward a successful go-live, while contributing to playbook development, product accelerators, and portfolio health assessments when not actively staffed on an engagement.
Key Responsibilities:
Scope & Planning
- Facilitate scope alignment sessions with the customer, SI partner, and internal stakeholders to establish shared understanding of remediation scope
- Drive scope compression to out-of-the-box (OOTB) capabilities where appropriate to reduce delivery risk and accelerate timelines
Delivery Oversight & Governance
- Monitor progress against the account-specific remediation plan and provide regular status updates to the Account Activation & Remediation Lead
- Serve as the primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockers
- Make escalation decisions within the engagement; surface risks before they become critical
Go-Live & Handoff
- Coordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams or Customer Success
- Ensure exit criteria are met before disengaging the POD
Bench Activities
- Support scoping and development of remediation plans for upcoming engagements; contribute to playbooks, scope templates, and POD deployment frameworks
- Document lessons learned and case studies from completed engagements for AI-based delivery accelerators and the AFLS resource library
- Participate in customer/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubric
Qualifications:
Required
- 8+ years in delivery/program management or consulting, with direct experience running at-risk or remediation engagements
- Strong stakeholder and escalation management skills; comfort working directly with SI partners and customer executives
Preferred
- PM/Agile certification (PMP, CSM, SAFe)
- Prior Salesforce or Life Sciences delivery experience
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Remediation POD - Project Manager in London employer: Leadout Capital
At Cloudsmith, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to take ownership of their projects. As a Senior Platform Tools Engineer, you'll have the opportunity to shape developer-facing tools that directly impact our users' experience, all while enjoying a supportive environment that prioritises professional growth and development. Located in a vibrant tech hub, we offer competitive benefits and a commitment to work-life balance, making Cloudsmith an exceptional place to advance your career.
