Overview of the Role:
Lead complex digital transformation projects from mobilisation through to successful implementation for Salesforce customers. You join a delivery team that works alongside programme leaders, solution architects and customer executives, and you are the primary delivery contact for your customers. You gain the scale and variety of high-impact transformation programmes, a collaborative team culture and room to grow your career.
Responsibilities:
- Lead large, strategic projects end to end, owning scope, schedule, budget, quality and customer satisfaction across cross-functional teams of business analysts, architects, developers, testers and partners.
- Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks.
- Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting on status, milestones, financials and project health.
- Manage risks, assumptions, issues and dependencies, along with project financials, forecasting and change control. Coach and develop delivery teams and share best practice across the wider delivery organisation.
Required Qualifications:
- Experience delivering large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers
- Experience managing project governance, planning, financials, forecasting, change control, and risks, assumptions, issues and dependencies, with executive-level reporting.
- Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees.
- A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent.
Preferred Qualifications:
- Experience delivering Salesforce implementations or other enterprise cloud platform transformations.
- Knowledge of enterprise CRM, case management or customer service transformation programmes.
- Experience in a client-facing consulting or delivery environment, including multi-supplier delivery.
- Familiarity with agile and hybrid delivery models, or a Scrum Master or Scaled Agile Framework (SAFe) certification.
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Engagement Delivery Senior Manager (Project Management) in London employer: Leadout Capital
At Cloudsmith, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to take ownership of their projects. As a Senior Platform Tools Engineer, you'll have the opportunity to shape developer-facing tools that directly impact our users' experience, all while enjoying a supportive environment that prioritises professional growth and development. Located in a vibrant tech hub, we offer competitive benefits and a commitment to work-life balance, making Cloudsmith an exceptional place to advance your career.
