Overview of the Role
As a Customer Outcome Executive, you sit at the intersection of sales and customer success within our UKI Chief Customer Office (Chief Customer Office). You lead a new, proactive customer success motion that orchestrates the handoff from sales vision to post-sale value realisation, ensuring customers see measurable value from their Salesforce investments from day one and throughout their lifecycle. This is a quota-carrying, high-impact role based in London.
Responsibilities
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Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront with customers.
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Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value.
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Lead cross-functional strategies to stabilise accounts
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Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.
Required Qualifications
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Experience in a new logo sales role within a complex, enterprise SaaS environment.
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Track record of managing a quota or revenue target
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Experience developing and executing customer success or value-realisation plans with measurable outcomes.
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Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.
Preferred Qualifications
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Experience with customer health scoring or adoption analytics tools.
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Background in change management or organisational adoption strategy.
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Experience presenting to executive-level stakeholders on account strategy or recovery plans.
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