Customer Service Administrative Executive in Oxford

Department: Customer Experience

Location: Oxford Campus

Compensation: £30,000 – £33,000 per year

Reporting to the Customer Experience Manager, the Customer Experience Administrative Executive will be a passionate advocate responsible for a first‑class customer experience ensuring our students and staff have their requests attended to with a cheerful manner leaving our students, staff and visitors with a positive experience. This is a full‑time role, working 37.5 hours per week, based at our Oxford Campus.

On-Boarding Duties

• Be the first point of contact for all students who have been allocated a future training slot within the academy (known as STARTS).
• Coordinate regular newsletters with Marketing dept to keep STARTS informed and engaged with current events around the academy.
• Week 1 preparations responsible for welcoming students to their accommodation, uniform and equipment is in place and ready for their training journey.
• Tracking STARTS have requisite Class 1 & 2 Medical certificates, Initial Airside Pass, General Security & Awareness Training and DBS application before Day 1.
• Coordinate start date with current Students who are returning from Spain where they will start their Advanced Flight Training.
• Facilitate the on‑boarding administration for the BNU Degree Course, ensuring applications are filled in correctly to then be sent over to BNU with photographs and course spreadsheet completed.
• Arrange the initial BNU student Q&A session.

Off-Boarding Duties

• Coordinate Ground School transition to Spain in collaboration with Ground School Training Admin, Training Delivery Manager and Alhama CX Team to ensure handover to Spain is seamless.
• Responsible for the End‑of‑Training process where the students transition to Alumni.
• Track the departments the students will work through to ensure all off‑boarding tasks are completed or in process.
• Handover Alumni to Graduate Services & Marketing dept where employment status and graduation planning can be tracked accessed when the students have completed their training and officially become LEA Alumni.

General Office & Student Administration

• Provision of scheduling and administrative support to Head of Training (HoT) or Training Delivery Manager as required, such as scheduling student appointments.
• Cover the telephone switch board as required, screening calls and taking appropriate messages where applicable.
• To co‑ordinate the transportation of students.
• To make travel arrangement for the business, including flight bookings, car hire and hotel arrangements.
• Meet and Greet visitors ensuring that they are signed in correctly and Health and Safety information is given.
• Coordinate the arrival of deliveries that arrive at the Academy during office hours, ensuring any post and parcels reach the relevant areas.
• Occasional Open Day support (weekends).
• Assisting with Visa Paperwork for students travelling to Spain.
• Airside Pass administration.
• Providing other support to the Academy and staff team as required.

OUR CULTURE

At Leading Edge Aviation, our Vision, Mission and Values guide everything that we do. The Safety & Compliance Assistant is expected to maintain the highest levels of professionalism, compliance and integrity. This role requires flexibility and a collaborative mindset to contribute to our vision of excellence in everything that we do.

Core Competencies

• A positive and enthusiastic personality combined with excellent written and verbal communication skills.
• A student‑first attitude with the willingness to go the extra mile for our students.
• Excellent IT skills with working knowledge of Microsoft Office & Zoho CRM applications.
• Proven administrative experience.
• Strong organisational skills with the ability to manage multiple tasks.
• Demonstrable alignment with the company’s core values in attitude, conduct, and work.

What We Offer

• Salary of £30,000 - £33,000 per annum, depending on experience, reviewed annually.
• Commitment to your personal and professional development.
• Generous holiday entitlement of 25 days, which increases with service, plus public holidays.
• An Airspace day for wellbeing and what is important to you.
• Enhanced sick pay and leave.
• Pension scheme with enhanced employer contributions.
• Life assurance scheme of 2x your annual salary.
• Critical illness cover.
• Access to our Individual Assistance Program and lifestyle discounts.
• Cycle to work scheme.
• Free on‑site parking.
• Employee referral scheme.