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- Tasks: Be the friendly face of our Academy, managing reception and supporting students.
- Company: Join Leading Edge Aviation, a top-notch training organization in the UK and Europe.
- Benefits: Enjoy a competitive salary, 25 days leave, pension, and wellbeing perks.
- Why this job: Be part of a close-knit team making a real impact in aviation training.
- Qualifications: Bring your admin skills, IT knowledge, and positive attitude to the table.
- Other info: Flexible hours available; full-time or part-time options.
The predicted salary is between 15000 - 35000 £ per year.
Leading Edge Aviation is one of the most rapidly growing Aviation Training Organisations in the UK and Europe. We take a different approach to commercial pilot training and the high quality of our graduates is well recognised by major UK and European airlines. Our main Academy is based at Oxford Airport and we also have a campus in southern Spain which allows us to make the most of the great weather and flying conditions to deliver parts of our training.
We are looking for a positive and enthusiastic Customer Experience Administrator to join our super friendly, close-knit team. This role requires an excellent communicator and highly organised individual who is willing to go the extra mile for our customers.
We are happy to hear from candidates interested in working full time (37.5 hours per week) or high part time hours.
ROLE DUTIES
Reception Duties
- Be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements.
- To be responsible for the telephone switch board, screening calls and taking appropriate messages where applicable.
- Coordinate the arrival of deliveries that arrive at the Academy during office hours, ensuring any post and parcels reach the relevant areas.
- Conduct regular stock takes and replenish stationery, refreshments and equipment.
Office and Training Administration
- Ensure customers are provided with the relevant information and equipment throughout their time at the Academy.
- Offer administrative support to the Board of Directors when required.
- Coordinate the onboarding process for new students and plan for their arrival, including student kit, uniform and stock ordering.
- Coordinate student departure administration for Customer Experience to include but not limited to controlling and cancelling both Leading Edge Aviation and Airport passes.
- Provide ad-hoc administrative support required by the Head of Training (HoT) where required.
Transport Coordination
- Coordinate the transportation of students.
- Make travel arrangement for the business, including flight bookings, car hire and hotel arrangements.
Our ideal candidate will have…
- Proven administrative experience.
- Excellent IT skills with working knowledge of Microsoft applications.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills with a positive and enthusiastic personality and outlook.
- A can-do attitude with the willingness to go the extra mile for our customers.
What\’s in it for you?
- Competitive salary of up to £25,000 per annum depending upon experience
- Annual leave entitlement of 25 days plus bank holidays
- Pension scheme
- Life assurance
- Wellbeing benefits such as access to our Individual Assistance Programme and critical illness cover
- Cycle to work scheme
- Free on-site parking
Thank you for considering joining the Leading Edge family. We hope to hear from you soon!
Leading Edge Aviation | Customer Experience Administrator employer: Leading Edge Aviation
Contact Detail:
Leading Edge Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leading Edge Aviation | Customer Experience Administrator
✨Tip Number 1
Familiarize yourself with the aviation industry and customer service best practices. Understanding the specific needs of aviation training organizations will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Highlight your organizational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your ability to handle the diverse responsibilities outlined in the job description.
✨Tip Number 3
Showcase your communication skills by practicing how you would greet visitors and handle inquiries. Being the first point of contact means you need to convey warmth and professionalism, so think about how you can express that in an interview.
✨Tip Number 4
Research Leading Edge Aviation and its values. Understanding their approach to pilot training and customer experience will allow you to tailor your responses and show that you're aligned with their mission during the interview process.
We think you need these skills to ace Leading Edge Aviation | Customer Experience Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven administrative experience and any relevant customer service roles. Use specific examples that demonstrate your organizational skills and ability to manage multiple tasks.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, make sure to present your application in a clear and professional manner. Use concise language and check for any grammatical errors.
Express Enthusiasm: Convey your positive and enthusiastic personality in your application. Mention why you are excited about the opportunity to work at Leading Edge Aviation and how you can contribute to their friendly team.
How to prepare for a job interview at Leading Edge Aviation
✨Show Your Enthusiasm
Make sure to convey your positive and enthusiastic personality during the interview. Share examples of how you've gone the extra mile for customers in previous roles, as this aligns perfectly with what Leading Edge Aviation is looking for.
✨Demonstrate Your Organizational Skills
Prepare to discuss how you manage multiple tasks simultaneously. You might want to provide specific examples from your past experiences that showcase your strong organizational skills, especially in an administrative context.
✨Communicate Clearly
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. Consider preparing a few questions to ask the interviewer that demonstrate your interest in the role and the company.
✨Familiarize Yourself with the Company
Research Leading Edge Aviation and its approach to pilot training. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
