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- Tasks: Be the cheerful first point of contact for students and ensure a smooth onboarding experience.
- Company: Join Leading Edge Aviation, where we prioritise student success and a positive culture.
- Benefits: Enjoy a competitive salary, generous holiday, and personal development opportunities.
- Other info: Flexible role with excellent career growth and a supportive team atmosphere.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: Strong communication skills, IT proficiency, and a passion for customer service.
The predicted salary is between 30000 - 33000 £ per year.
Reporting to the Customer Experience Manager, the Customer Experience Administrative Executive will be a passionate advocate responsible for a first-class customer experience ensuring our students and staff have their requests attended to with a cheerful manner leaving our students, staff and visitors with a positive experience. This is a full-time role working 37.5 hours per week, based at our Oxford Campus.
Role Duties
- On-Boarding Duties
- Be the first point of contact for all students who have been allocated a future training slot within the academy (known as STARTS).
- Coordinate regular newsletters with Marketing dept to keep STARTS informed and engaged with current events around the academy.
- Week 1 preparations responsible for welcoming students to their accommodation, uniform and equipment is in place and ready for their training journey.
- Tracking STARTS have requisite Class 1 & 2 Medical certificates, Initial Airside Pass, General Security & Awareness Training and DBS application before Day 1.
- Coordinate start date with current Students who are returning from Spain where they will start their Advanced Flight Training.
- Facilitate the on-boarding administration for the BNU Degree Course, ensuring applications are filled in correctly to then be sent over to BNU with photographs and course spreadsheet completed.
- Off-Boarding Duties
- Coordinate Ground School transition to Spain in collaboration with Ground School Training Admin, Training Delivery Manager and Alhama CX Team to ensure handover to Spain is seamless.
- Responsible for the End-of-Training process where the students transition to Alumni.
- Handover Alumni to Graduate Services & Marketing dept where employment status and graduation planning can be tracked accessed when the students have completed their training and officially become LEA Alumni.
- General Office & Student Administration
- Provision of scheduling and administrative support to Head of Training (HoT) or Training Delivery Manager as required, such as scheduling student appointments.
- Cover the telephone switch board as required, screening calls and taking appropriate messages where applicable.
- To co‑ordinate the transportation of students.
- To make travel arrangement for the business, including flight bookings, car hire and hotel arrangements.
- Meet and Greet visitors ensuring that they are signed in correctly and Health and Safety information is given.
- Coordinate the arrival of deliveries that arrive at the Academy during office hours, ensuring any post and parcels reach the relevant areas.
- Occasional Open Day support (weekends).
- Assisting with Visa Paperwork for students travelling to Spain.
- Airside Pass administration.
- Providing other support to the Academy and staff team as required.
OUR CULTURE
At Leading Edge Aviation, our Vision, Mission and Values guide everything that we do. The Safety & Compliance Assistant is expected to maintain the highest levels of professionalism, compliance and integrity. This role requires flexibility and a collaborative mindset to contribute to our vision of excellence in everything that we do.
Core Competencies
- A positive and enthusiastic personality combined with excellent written and verbal communication skills.
- A student-first attitude with the willingness to go the extra mile for our students.
- Excellent IT skills with working knowledge of Microsoft Office & Zoho CRM applications.
- Proven administrative experience.
- Strong organisational skills with the ability to manage multiple tasks.
- Demonstrable alignment with the company’s core values in attitude, conduct, and work.
What We Offer
- Salary of £30,000 - £33,000 per annum, depending on experience, reviewed annually.
- Commitment to your personal and professional development.
- Generous holiday entitlement of 25 days, which increases with service, plus public holidays.
- An Airspace day for wellbeing and what is important to you.
- Enhanced sick pay and leave.
- Pension scheme with enhanced employer contributions.
- Life assurance scheme of 2x your annual salary.
- Critical illness cover.
- Access to our Individual Assistance Program and lifestyle discounts.
- Cycle to work scheme.
- Free on-site parking.
- Employee referral scheme.
Customer Service Administrative Executive employer: Leading Edge Aviation
Contact Detail:
Leading Edge Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrative Executive
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a first-class experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Leading Edge Aviation.
We think you need these skills to ace Customer Service Administrative Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating a positive experience for our students and staff.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific duties from the job description that excite you and how you can contribute to our team.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Customer Experience Administrative Executive role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Leading Edge Aviation.
How to prepare for a job interview at Leading Edge Aviation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrative Executive. Familiarise yourself with the on-boarding and off-boarding processes mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about providing a first-class customer experience, be ready to share examples of how you've gone the extra mile for customers in the past. Think of specific situations where your positive attitude and communication skills made a difference. This will highlight your student-first attitude!
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, like managing multiple tasks or dealing with difficult customers. Practise your responses to these scenarios, focusing on your organisational skills and ability to stay calm under pressure. This will show that you're well-prepared for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company aligns with your values and career goals.