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For Companies 3 days ago Be among the first 25 applicants Leading Edge Aviation provided pay range This range is provided by Leading Edge Aviation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Leading Edge Aviation is one of the most rapidly growing Aviation Training Organisations in the UK and Europe. We take a different approach to commercial pilot training and the high quality of our graduates is well recognised by major UK and European airlines. Our main Academy is based at Oxford Airport and we also have a campus in southern Spain which allows us to make the most of the great weather and flying conditions to deliver parts of our training. We are looking for a positive and enthusiastic Customer Experience Administrator to join our super friendly, close-knit team. This role requires an excellent communicator and highly organised individual who is willing to go the extra mile for our customers. We are happy to hear from candidates interested in working full time (37.5 hours per week) or high part time hours. ROLE DUTIES Reception Duties Be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements. To be responsible for the telephone switch board, screening calls and taking appropriate messages where applicable. Coordinate the arrival of deliveries that arrive at the Academy during office hours, ensuring any post and parcels reach the relevant areas. Conduct regular stock takes and replenish stationery, refreshments and equipment. Office and Training Administration Ensure customers are provided with the relevant information and equipment throughout their time at the Academy. Offer administrative support to the Board of Directors when required. Coordinate the onboarding process for new students and plan for their arrival, including student kit, uniform and stock ordering. Coordinate student departure administration for Customer Experience to include but not limited to controlling and cancelling both Leading Edge Aviation and Airport passes. Provide ad-hoc administrative support required by the Head of Training (HoT) where required. Transport Coordination Coordinate the transportation of students. Make travel arrangements for the business, including flight bookings, car hire and hotel arrangements. Our ideal candidate will have… Excellent IT skills with working knowledge of Microsoft applications. Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent written and verbal communication skills with a positive and enthusiastic personality and outlook. A can-do attitude with the willingness to go the extra mile for our customers. What\’s in it for you? Competitive salary of up to £25,000 per annum depending upon experience Annual leave entitlement of 25 days plus bank holidays Life assurance Wellbeing benefits such as access to our Individual Assistance Programme and critical illness cover Cycle to work scheme Free on-site parking Thank you for considering joining the Leading Edge family. We hope to hear from you soon! Seniority level Not Applicable Employment type Full-time Job function Administrative and Customer Service Industries Airlines and Aviation #J-18808-Ljbffr
Customer Experience Administrator employer: Leading Edge Aviation
Contact Detail:
Leading Edge Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Administrator
✨Tip Number 1
Familiarize yourself with the aviation industry and customer service best practices. Understanding the specific needs of customers in this field will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Highlight your organizational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your ability to handle the diverse responsibilities outlined in the job description.
✨Tip Number 3
Showcase your communication skills by practicing how you would greet and assist visitors. Being the first point of contact means you need to make a great impression, so think about how you can convey warmth and professionalism.
✨Tip Number 4
Research Leading Edge Aviation and its values. Tailoring your approach to align with their mission and demonstrating your enthusiasm for contributing to their team will make your application more compelling.
We think you need these skills to ace Customer Experience Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven administrative experience and any relevant IT skills. Provide specific examples of how you've successfully managed multiple tasks or improved customer experiences in previous roles.
Show Enthusiasm: Make sure to convey your positive and enthusiastic personality in your application. Use a friendly tone in your cover letter and express your willingness to go the extra mile for customers, as this aligns with the company's values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Leading Edge Aviation
✨Show Your Enthusiasm
As a Customer Experience Administrator, your positive attitude is key. Make sure to express your enthusiasm for the role and the company during the interview. Share why you are excited about the opportunity to work in aviation training and how you can contribute to creating a welcoming environment for customers.
✨Demonstrate Your Organizational Skills
This role requires strong organizational abilities. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or coordinated events. Highlight any tools or methods you use to stay organized, as this will show your potential employer that you can handle the demands of the position.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. You might also want to prepare a few questions to ask the interviewer, demonstrating your interest in the role and the organization.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you went the extra mile for a customer or resolved a challenging issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
