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- Tasks: Be the friendly face of our Academy, managing reception and supporting students and staff.
- Company: Join a dynamic Academy focused on delivering exceptional customer experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing student experiences in a vibrant community.
- Qualifications: Proficient in Microsoft Suite with strong organisational and communication skills.
- Other info: Ideal for those who thrive in a fast-paced, customer-focused environment.
The predicted salary is between 24000 - 36000 £ per year.
Reporting into the Customer Experience Manager, the Customer Experience Administrator will be responsible for general Academy administration.
ROLE DUTIES
- Reception Duties
- To be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements.
- To be responsible for the telephone switchboard, screening calls and taking appropriate messages where applicable.
- Co-ordination of the arrival of deliveries that arrive at the Academy during office hours, ensuring these reach the relevant area.
- To be responsible for the stock level and replenishment of stationery and refreshment items.
- Office and Training Administration
- Overall responsibility for ensuring that customers are provided with the relevant information and equipment throughout their time at the Academy.
- To offer administrative support to the Board of Directors where required.
- To champion the use of electronic files, in the creation and updating of administrative processes within the department.
- The co-ordination of course welcome and arrival arrangements, including student kit and stock ordering.
- The co-ordination of student departure administration and offboarding process.
- To provide ad-hoc administrative support required by the Head of Training (HT) where required.
- To provide support to the Customer Experience Manager to create a robust and effective welfare environment, supporting their needs throughout training.
- To ensure that all maintenance items are reported appropriately to those responsible for the area they are specific to, ie. Accommodation or the Academy.
- Transport Co-Ordination
- To co-ordinate the transportation of students.
- To make travel arrangements for the business, including flight bookings, car hire and hotel arrangements.
CORE COMPETENCIES
- An experienced administrator, with excellent I.T skills, and be proficient in the full use of Microsoft Suite.
- Strong organisational skills.
- Excellent written and verbal communication skills with a positive and enthusiastic personality and outlook.
- A Can-do attitude with the willingness to go the extra mile for the Customer.
Customer Experience Administrator employer: Leading Edge Aviation
Contact Detail:
Leading Edge Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Administrator
✨Tip Number 1
Familiarise yourself with the Academy's values and mission. Understanding what they stand for will help you align your responses during interviews and show that you're genuinely interested in contributing to their customer experience.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing common scenarios you might encounter as a Customer Experience Administrator to build confidence.
✨Tip Number 3
Network with current or former employees of the Academy. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule or plan for a typical day in the role. This will not only showcase your abilities but also give you concrete examples to discuss during your interview.
We think you need these skills to ace Customer Experience Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your organisational skills and proficiency in Microsoft Suite, as these are key competencies for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've gone the extra mile for customers in previous positions, aligning with the 'Can-do attitude' they seek.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential, provide examples in your application that demonstrate your ability to communicate effectively, whether through previous roles or relevant experiences.
Showcase IT Proficiency: Detail your experience with IT systems and software, particularly the Microsoft Suite. If you have any certifications or training in these areas, be sure to include them to strengthen your application.
How to prepare for a job interview at Leading Edge Aviation
✨Showcase Your Customer Service Skills
As a Customer Experience Administrator, you'll be the first point of contact for visitors. Highlight your previous experience in customer service and how you ensure a welcoming environment. Share specific examples of how you've gone the extra mile for customers.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be prepared to discuss how you manage multiple tasks, such as coordinating deliveries and maintaining stock levels. Use examples from past roles to illustrate your ability to stay organised under pressure.
✨Familiarise Yourself with Microsoft Suite
Proficiency in Microsoft Suite is essential for this position. Brush up on your skills and be ready to discuss how you've used these tools in previous roles. If possible, mention any specific projects where your IT skills made a significant impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle unexpected situations. Think of scenarios related to customer interactions or administrative challenges, and prepare to explain your thought process and solutions.
