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- Tasks: Assist customers with inquiries and book appointments while providing top-notch service.
- Company: Join LRG, an award-winning property company with over 200 branches across England and Wales.
- Benefits: Enjoy a competitive salary, commission structure, generous holiday allowance, and career growth opportunities.
- Why this job: Be part of a supportive team culture focused on excellence and personal development in the real estate industry.
- Qualifications: Strong communication skills, GCSE Grade C in English, and a motivated attitude are essential.
- Other info: LRG values diversity and encourages applicants from all backgrounds to apply.
The predicted salary is between 20000 - 35000 £ per year.
Job Title: Customer Service Advisor
Location: Manchester
Brand: LRG
Salary:£25,000 OTE, Uncapped.
Hours: Monday – Friday 9:00am-5:30pm.
Brand:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary
Reporting to the Team Leader, LRG are seeking a Customer Service Advisor to join our dedicated and dynamic team based in Manchester. As a Customer advisor you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact assisting them with inquiries, booking appointments along with providing information and cross-selling our additional services.
Key Responsibilities:
- Contacting previous and current clients to discuss the opportunities LRG can offer
- Showcasing excellent customer service skills and building rapport with customers
- Processing customers online applications and converting to appointments/leads for local branches
- Assist in the sales process by promoting products / services and identifying upselling or cross-selling opportunities
- Work towards achieving KPI’s set by the Managers
What are we looking for:
- Outstanding communication, and interpersonal skills
- Excellent time management and organizational skills
- The ability to educate our customers on a range of services LRG offer
- Grade C at GCSE level in English Language or equivalent
- Highly motivated and career orientated.
What we can offer you:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Supportive and collaborative team environment
Benefits:
- Competitive base salary and Commission structure
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
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Trainee Estate Agent employer: Leaders Romans Group
Contact Detail:
Leaders Romans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Estate Agent
✨Tip Number 1
Familiarise yourself with the property market in Manchester. Understanding local trends and property values will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will prepare you to demonstrate your interpersonal skills during the interview process.
✨Tip Number 3
Research LRG's services and recent achievements. Being knowledgeable about the company will allow you to tailor your responses and show that you're aligned with their commitment to excellence.
✨Tip Number 4
Prepare examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively during the interview.
We think you need these skills to ace Trainee Estate Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Trainee Estate Agent position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your communication skills, customer service experience, and any achievements that demonstrate your ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for LRG and how your background makes you a suitable candidate for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leaders Romans Group
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice common interview questions with a friend to refine your responses.
✨Demonstrate Your Customer Service Experience
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you built rapport with customers or resolved issues effectively, as this will resonate well with the interviewers.
✨Research LRG and Its Services
Familiarise yourself with LRG's offerings and recent developments in the property market. This knowledge will not only impress the interviewers but also help you answer questions about how you can contribute to their goals.
✨Prepare for KPI Discussions
Understand what KPIs are relevant to the role and think of ways you can meet or exceed them. Be ready to discuss how you would approach achieving these targets, showcasing your motivation and career orientation.
