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- Tasks: Manage properties and ensure top-notch service for landlords and tenants.
- Company: Join Romans, a leading property group with a strong reputation in the industry.
- Benefits: Competitive salary, career growth, generous holiday allowance, and staff discounts.
- Why this job: Be part of a dynamic team and make a real impact in property management.
- Qualifications: Experience in property management and excellent communication skills required.
- Other info: Hybrid working available after probation; strong potential for permanent role.
The predicted salary is between 28000 - 40000 £ per year.
Overview
Job Title: Senior Property Manager
Location: The Meadows, Camberley
Brand: Romans
Salary: £33,500 OTE inclusive of commission
Hours: Monday to Friday 8:30am to 5pm
Hybrid working offered after successful completion of probation period
Contract Length: 12 Month fixed term contract
Note: Due to the continuing growth of the business, there is a very strong probability this role will become permanent, however we\\\’re unable to guarantee it at this stage.
About Romans:
Romans, founded in Bracknell in 1987, is one of the largest and most respected property groups in south-east England. In 2016 we joined forces with our sister company Leaders, and since then more respected brands have joined forces with us so now we have a combined UK network of over 215 estate and letting agencies, known as LRG.
LRG is an award-winning national property company, currently experiencing growth and offering tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for delivering an outstanding customer experience. Investment in people is central to our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary
Reporting to the Team Manager/Head of Centre, Romans are seeking a Senior Property Manager to join our dedicated and dynamic team based in Camberley. You will need experience previously working as a Property Manager/Senior Property Manager, and customer service to be successful. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities
- Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
- Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.
- Hold occasional team meetings
- Attend branch meetings as required and advise branch managers of any matters requiring their attention.
- Responding promptly and effectively to internal and external complaints.
- Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords’ management instructions; issuing instructions for management inspections and reporting to landlords following inspections; issuing instructions for safety inspections including gas safety checks.
- Organising for remedial works to be completed on a timely basis.
- Advising landlords/managing agents of wants of repairs.
- Obtaining estimates, issuing works orders, paying invoices.
- Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
- Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs or replacements via the Depositary
- Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
- Ensuring that the diary is kept up-to-date to monitor outstanding matters.
- Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt.
- Liaising closely with letting offices and client account departments.
- Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.
- Assisting with customer complaints and investigations if required
- Ensuring that appropriate charges are made for all services rendered.
- Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
- Dealing with landlord statement queries.
- Negotiating extensions and renewals.
- Achieving and maintaining relevant industry qualifications.
What are we looking for
- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- Full UK Driving License Required
What we can offer
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment
Benefits
- Competitive base salary and additional incentives
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from Recruitment agencies, and any such submissions will not be considered.
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Senior Property Manager Property Management · The Meadows employer: Leaders Romans Group
Contact Detail:
Leaders Romans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager Property Management · The Meadows
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend local events or join online forums where you can meet people who might know about job openings at Romans or similar companies.
✨Tip Number 2
Prepare for interviews by researching Romans and their values. Understand their approach to customer service and think of examples from your past experience that showcase your skills in managing properties and dealing with tenants.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family to get comfortable discussing your experience and answering questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Romans.
We think you need these skills to ace Senior Property Manager Property Management · The Meadows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Property Manager role. Highlight your previous property management experience and customer service skills to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property management and how you can contribute to our team at Romans. Keep it engaging and personal!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-structured. Use professional language but let your personality come through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Leaders Romans Group
✨Know Your Stuff
Before the interview, make sure you brush up on your property management knowledge. Familiarise yourself with the latest industry trends and regulations, especially those relevant to The Meadows and Romans. This will show that you're not just interested in the role but are also committed to staying informed.
✨Showcase Your Customer Service Skills
As a Senior Property Manager, you'll be the go-to person for tenants and landlords. Prepare examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to maintain professionalism and courtesy, even in challenging situations.
✨Demonstrate Leadership Qualities
Since this role involves overseeing a team, think about times when you've taken charge or mentored others. Be ready to discuss your approach to staff training, appraisals, and team meetings. This will help illustrate your capability to lead and develop a dynamic team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, opportunities for professional development, or specific challenges the team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
