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- Tasks: Manage properties and ensure top-notch service for landlords and tenants.
- Company: Join Romans, a leading property group with a strong reputation in the industry.
- Benefits: Competitive salary, generous holiday allowance, and career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the property sector.
- Qualifications: Experience in property management and excellent communication skills required.
- Other info: Enjoy a supportive environment with tailored training and development programmes.
The predicted salary is between 28000 - 40000 £ per year.
Job Title: Senior Property Manager
Location:The Meadows, Camberley
Brand: Romans
Salary: £33,500 OTE inclusive of commission
Hours: Monday to Friday 8:30am to 5pm.
Hybrid working offered after successful completion ofprobation period
Contract Length:12 Month fixed term contract
Due to the continuing growth of the business, there is a very strong probability this role will become permanent, however we\’re unable to guarantee it at this stage.
About Romans:
Romans, founded in Bracknell In 1987, are one of the largest and most respected property groups in south-east England. In 2016 we joined forces with our sister company Leaders, and since then more respected brands have joined forces with us so now we have a combined UK network of over 215 estate and letting agencies, known as LRG.
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities:
Reporting to the Team Manager/Head of Centre, Romans are seeking a Senior Property Manager to join our dedicated and dynamic team based in Camberley. You will need experience previously working as a Property Manager/Senior Property Manager, and customer service to be successful. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
- Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
- Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.
- Hold occasional team meetings
- Attend branch meetings as required and advise branch managers of any matters requiring their attention.
- Responding promptly and effectively to internal and external complaints.
- Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords’ management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks.
- Organising for remedial works to be completed on a timely basis.
- Advising landlords/managing agents of want of repairs.
- Obtaining estimates, issuing works orders, paying invoices.
- Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
- Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs or replacements via the Depositary
- Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
- Ensuring that the diary is kept up-to-date to monitor outstanding matters.
- Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt.
- Liaising closely with letting offices and client account departments.
- Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.
- Assisting with customer complaints and investigations if required
- Ensuring that appropriate charges are made for all services rendered.
- Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
- Dealing with landlord statement queries.
- Negotiating with extensions and renewals.
- Achieving and maintaining relevant industry qualifications.
What are we looking for:
- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- Full UK Driving License Required
What we can offer you:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment
Benefits:
- Competitive base salary and additional incentives
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
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Senior Property Manager employer: Leaders Romans Group
Contact Detail:
Leaders Romans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend local events or join online forums where you can meet industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Romans and their values. Understand their approach to customer service and think of examples from your past experience that align with their mission. This will show them you're not just another candidate, but someone who truly fits their culture.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience as a Property Manager and how you've handled challenges in the past. Confidence is key, so make sure you’re ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Romans. Good luck!
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Property Manager role. Highlight your relevant experience in property management and customer service, as these are key for us at Romans.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application is clear and professional. Use proper grammar and structure to reflect your written communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get back to you quicker!
How to prepare for a job interview at Leaders Romans Group
✨Know Your Stuff
Make sure you brush up on your property management knowledge. Understand the key responsibilities of a Senior Property Manager and be ready to discuss how your previous experience aligns with these duties. Familiarise yourself with Romans' values and their approach to customer service.
✨Showcase Your Communication Skills
As a Senior Property Manager, excellent communication is crucial. Prepare examples of how you've effectively handled tenant and landlord inquiries in the past. Be ready to demonstrate your professional telephone manner and how you manage complaints or difficult situations.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you keep track of multiple tenancies and ensure all processes run smoothly. You might even want to bring a planner or digital tool to show how you manage your time and tasks effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Inquire about the team dynamics, training opportunities, and how success is measured within the company.
