Property Manager

Job Title: Property Manager

Location: Reading

Brand: LRG

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and Key Responsibilities:

• An exciting opportunity to work with the growing Corporate Lettings team. The role will be to manage a portfolio of properties for investment grade Corporate landlords and provide support to the Senior Property Manager and the wider corporate team.

Key Responsibilities:

• Overseeing department to ensure professional and courteous service is received by Landlord/Tenants and identifying opportunities to enhance service levels.
• Hold regular team meetings and monitor the teams KPI’s.
• Reporting any complaint or legal letter/notice to the Client Success Manager, and Lettings Director immediately upon receipt.
• Responding promptly and effectively to internal and external complaints, in line with company guidelines and in support of their CSM.
• Managing the tenancies of a group of properties from the commencement of the tenancy until the end of the tenancy and where necessary, once the property is empty. Specifically checking and adhering to landlords’ management instructions and the terms of business agreed.
• Issuing instructions for management periodic Routine Visits and reporting to landlords the outcome following each visit.
• Issuing instructions for safety inspections and compliance including but not limited to Gas Safety, EICR, Smoke and CO2, Legionella and EPC checks ensuring expiry dates are renewed in good time.
• Organising for all noted remedial works to be completed in full on a timely basis, within accordance with our terms of business and Landlord agreed SLA /mandates.
• Advising and updating Client Success Manager/Managing Agents of required repairs.
• Obtaining and challenging contractor estimates and quotations, issuing of the works order, and paying invoices, once all works have been checked and approved as completed and satisfactory.
• Dealing promptly with correspondence, telephone calls and personal visits from tenants, landlords and suppliers.
• Conducting property site visits where necessary and in line with our Terms of Business.
• Receiving end of tenancy reports, advising landlords and tenants of charges on tenant’s deposits for cleaning, repairs, or replacements.
• Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
• Advising utility companies of tenancy changes where necessary and of meter readings at the end of the tenancy.
• Liaising closely with letting offices and client account departments.
• Responding immediately to any lack of security or essential services, or any damage to tenants or the public associated with the landlord’s property.
• Ensuring that appropriate charges are made for all services provided and as per our agreed terms of business with the Landlord.
• Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
• Dealing with landlord statement queries.
• Dealing with tenancy extensions and renewals, as required.
• Obtaining and or reviewing annually all properties in the portfolio for rent increases in line with market rents, via the tenancy renewal or Section 13 notice procedure.
• Working closely with the Client Success Manager and Operations Manager to ensure all relevant documentation is supplied for properties that we have taken over management to ensure compliance.
• Assist the support and coaching and mentoring of junior PM’s within the team, alongside the Senior Property Manager.
• Achieving and maintaining relevant industry qualifications.
• Attending all identified company internal training courses as and when required by senior management/line manager.
• Understanding and become suitably competent on all company management systems, ensuring the correct use of all workflows, system notes and laid down processes and procedures, as provided for in the company training courses and mentoring by suitably qualified team members, throughout the initial probation and induction stages following joining the business.

What are we looking for:

• This role requires a self-motivated and organised individual who can use initiative to solve problems.
• Exceptional customer service skills and effective communication both verbal and written.
• The successful candidate will require and be able to demonstrate a property management background, of at least 3 years.
• Preference will be that the candidate also has professional body training exams with either an ARLA, RICS, IRPM or ARMA certification or be prepared to undertake the exam within the first 6 months of joining.
• IT literate with good working knowledge of Microsoft Office applications.
• Must have ability to work from both home and Head Office in Reading.

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Supportive and collaborative team environment.
• Hybrid working policy.

Benefits:

• Competitive base salary and Commission structure.
• Salary sacrifice pension scheme.
• Generous Holiday allowance, increasing by 1 day per year based on service.
• Excellent Parental leave and newly introduced Fertility policy.
• Staff discounts.

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

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