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- Tasks: Manage relationships with landlords and tenants, ensuring smooth communication and service delivery.
- Company: Join LRG, a top name in the UK property market, known for exceptional service.
- Benefits: Enjoy remote work, competitive salary, generous holiday allowance, and career growth opportunities.
- Why this job: Be part of a supportive team, enhance customer experiences, and make a real impact in property management.
- Qualifications: Previous property management experience, excellent communication skills, and a full driving license preferred.
- Other info: This role offers a unique chance to oversee portfolios during property manager vacancies.
The predicted salary is between 24000 - 30000 £ per year.
Location: Remote, with occasional property visits & branch visits dependent on location.
Total Package: £28,000 - £30,000
Full UK Driving license preferred.
About Us:
LRG is a leading name in the UK property market, known for our commitment to exceptional service and professionalism. We are currently seeking a driven individual to join our successful Property Management Support Division as our new Portfolio Care Manager. If you’re someone who thrives on delivering exceptional service and is passionate about property management, this role could be the perfect fit for you.
Role Overview:
As a Portfolio Care Manager, you will be responsible for managing relationships with landlords and tenants, ensuring seamless communication and transparency throughout. Your role will involve working at pace to address issues promptly while maintaining a high level of service delivery. You’ll need previous experience working as a Property Manager, along with a strong focus on customer service. Integrity, respect for your peers, and a willingness to step out of your comfort zone to provide the best service are essential qualities for success in this role.
Why is this role different to a Property Management role?
As a Property Care Manager, your main responsibility is to oversee and manage portfolios in cases of property manager vacancies. Your role entails ensuring properties are maintained to a high standard, promptly processing maintenance tasks, and maintaining excellent communication throughout. Once a property manager is appointed, you will transfer the portfolio back to them. You’ll have the opportunity to work across our national company, interacting with colleagues and clients from various divisions. Success in this role requires the ability to build quick relationships, solve problems effectively, and provide exceptional customer service, caring for the customer at every point.
Key Responsibilities:
- Build and maintain strong rapport and relationships with landlords and tenants, acting as the primary point of contact for any inquiries or concerns.
- Communicate clearly and concisely with landlords, tenants, contractors and internal stakeholders to ensure all parties are informed and aligned.
- Work at pace to address maintenance requests, tenancy issues, and other concerns promptly and efficiently.
- Ensure transparency in all dealings with landlords, tenants and contractors, providing regular updates and feedback as needed.
- Collaborate with internal teams, such as Property Management Centres, to resolve issues and deliver excellent service to clients.
- Proactively identify opportunities to improve processes and enhance the customer experience.
- Maintain accurate records of all communications and actions taken regarding properties in your portfolio.
- Stay up-to-date with industry regulations and best practices to ensure compliance and mitigate risks.
What are we looking for:
- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- Full Driving License is Preferred
What we can offer you:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment
Benefits:
- Competitive base salary and additional incentives
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Property Care Manager employer: Leaders Romans Group
Contact Detail:
Leaders Romans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Care Manager
✨Tip Number 1
Familiarise yourself with the property management landscape in the UK. Understanding current trends, regulations, and best practices will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the property management sector. Attend industry events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you successfully resolved issues or built strong relationships with clients, as these will be crucial in your role as a Property Care Manager.
✨Tip Number 4
Research LRG's values and mission. Understanding what makes us unique in the property market will help you align your approach and demonstrate how you can contribute to our commitment to exceptional service during interviews.
We think you need these skills to ace Property Care Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Property Care Manager position. Tailor your application to highlight relevant experience in property management and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience as a Property Manager. Emphasise your communication skills, organisational abilities, and any relevant achievements that demonstrate your capability to excel in this role.
Write a Strong Cover Letter: In your cover letter, express your passion for property management and your commitment to exceptional service. Use specific examples from your past experiences to illustrate how you meet the key responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Property Care Manager role.
How to prepare for a job interview at Leaders Romans Group
✨Showcase Your Communication Skills
As a Property Care Manager, clear communication is key. Prepare to demonstrate your ability to convey information effectively, both verbally and in writing. Think of examples where you've successfully managed relationships with landlords or tenants.
✨Highlight Your Problem-Solving Abilities
This role requires quick thinking and effective problem-solving. Be ready to discuss specific situations where you've resolved issues promptly, especially in property management contexts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Experience
Exceptional customer service is at the heart of this role. Prepare to share experiences that showcase your commitment to providing excellent service, particularly in challenging situations. Highlight any feedback you've received from clients or colleagues.
✨Demonstrate Industry Knowledge
Stay updated on property management regulations and best practices. During the interview, reference current trends or challenges in the property market to show your enthusiasm and knowledge about the industry. This will reflect your commitment to compliance and excellence.
