At a Glance
- Tasks: Manage member accounts and enhance their experience with the Leaders Performance Institute.
- Company: Join a leading organisation focused on elite sport performance and leadership.
- Benefits: Enjoy generous leave, gym membership, and enhanced family policies.
- Other info: Opportunities for travel and professional growth in a supportive environment.
- Why this job: Be part of a dynamic team driving engagement in the sports industry.
- Qualifications: 2-3 years in account management or client services, with a passion for sports.
The predicted salary is between 30000 - 40000 £ per year.
Description
The Leaders Performance Institute is Leaders Group’s global membership for elite sport performance practitioners.
It empowers leading professionals and their key teams to lead more effectively and drive continuous performance improvement.
The Institute focuses on building holistic leadership capabilities that enhance performance - aligning teams, improving collaboration, strengthening planning, and expanding technical expertise.
The Membership Account Executive will play a key role in delivering a high-quality, end-to-end member experience across the Leaders Performance Institute.
Responsible for supporting the full membership lifecycle, from onboarding through to renewal, the role will own a portfolio of member accounts, building strong relationships that drive engagement, satisfaction, and retention.
With a focus on achieving engagement KPIs, the role will proactively support members in accessing and maximising the value of Institute products and experiences.
Working cross-functionally, the role will also support the delivery of membership product features, ensuring products features are delivered to time, and standard.
The position will also involve maintaining accurate member data and providing insights to inform product development and strategy.
As a key touchpoint for members, the role will require strong communication and organisational skills, a proactive mindset, and a growing expertise in the performance landscape to support both internal teams and the wider business.
- Support all Leaders Performance Institute membership processes from onboarding through to renewal, ensuring adherence to agreed standards and best practices.
- Manage a portfolio of Leaders Performance Institute member accounts, building strong relationships that drive engagement, enhance the member experience, and support renewal and growth.
- Collaborate closely with internal teams to deliver membership product features, ensuring engagement KPIs and performance targets are achieved.
- Support the execution of the membership communications plan to maximise awareness and engagement with Leaders Performance Institute product features.
- Maintain an accurate and up-to-date member database, ensuring full compliance with data protection regulations.
- Monitor and report on member engagement, behaviours, and product feature usage, providing data-driven insights and recommendations to improve performance.
- Partner with Sales by contributing to discovery calls, offering insights on the membership audience, value proposition, and member experience.
- Gather and share regular market feedback to inform product development and marketing strategies.
- Develop deep industry knowledge of the target market, acting as a subject matter expert (SME) and sharing insights across the business.
Requirements
- 2-3 years’ experience in account management, membership, client services, or customer engagement roles.
- Passionate about sport performance, with a good understanding of the sports industry and client needs within it.
- Strong organisational and time management skills, with the ability to manage multiple client accounts and priorities effectively.
- Clear and confident communication skills (written and verbal), with the ability to engage, influence, and provide value to clients.
- Strong relationship management skills, building trust with clients and collaborating effectively with internal stakeholders to deliver against expectations.
- Commercially aware and detail-oriented, with the ability to track account performance, support retention, and deliver against KPIs.
- Proactive and solutions-focused, taking ownership of client challenges and opportunities; comfortable using core tools such as Microsoft Office (Excel, Power Point, Outlook).
Benefits
- Enhanced family leave policies
- Pension scheme
- Simply Health membership
- Access to a gym membership
- Cycle to work scheme
- 26 days annual leave + half a day for your birthday + 1 additional day for every 2 years' service
- Interest free season ticket loan
- Opportunities to travel
Account Executive employer: Leaders in Sport
The Leaders Performance Institute is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the elite sports performance sector. With a strong focus on employee growth, the company provides comprehensive benefits including enhanced family leave policies, a pension scheme, and opportunities for travel, ensuring that team members are well-supported both personally and professionally. The culture promotes continuous learning and engagement, making it an ideal place for those passionate about driving performance improvement and building meaningful relationships within the sports industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leaders in Sport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leaders in Sport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leaders in Sport:Your cover letter is your chance to shine! Tell us why you want to work at Leaders in Sport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leaders in Sport!
How to prepare for a job interview at Leaders in Sport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
