At a Glance
- Tasks: Lead and improve residential services for adults with learning disabilities in North London.
- Company: Join a values-driven care provider making a real difference in people's lives.
- Benefits: Enjoy a competitive salary, pension scheme, and potential private healthcare.
- Other info: Visa sponsorship available for the right candidate.
- Why this job: Shape service delivery and influence strategy while working with passionate teams.
- Qualifications: Proven experience in adult social care management and strong leadership skills required.
The predicted salary is between 65000 - 70000 € per year.
We are recruiting for a dedicated and experienced Senior Operations Director to lead a group of residential and supported living services for adults with learning disabilities and complex needs in North London. The role covers five care settings, including two residential homes (CQC-rated Good) and three supported living services.
This is a hands-on, strategic position where you will be responsible for driving performance, maintaining compliance, and leading service improvements while working closely with senior stakeholders and frontline leaders.
Key Responsibilities- Provide strategic and operational leadership across five adult care services
- Line-manage two Home Managers and one Deputy Manager (Supported Living)
- Increase occupancy levels and optimise fee structures (£800–900 residential / £600–700 supported)
- Ensure excellent compliance with CQC and regulatory standards
- Embed quality assurance systems and improve documentation processes
- Promote effective multi-disciplinary working within budget
- Develop KPIs and lead a culture of high performance
- Build strong relationships with Local Authorities and key partners
- Act as a visible and values-driven leader for quality and service-user outcomes
We are looking for a Senior Operations Director who has:
- Proven experience managing multiple adult social care settings
- Strong working knowledge of CQC regulations and inspections
- Excellent leadership, people management, and service improvement skills
- Commercial awareness, including budget control and occupancy strategy
- Familiarity with care technology (e.g. Log My Care, MaxTime)
- A proactive and resilient approach to leadership
- A full UK driving licence and access to a car
- Competitive salary: £65,000 – £70,000 (DOE)
- Pension scheme and potential access to private healthcare
- Visa sponsorship for the right candidate
- Support from an established central team (HR, Finance, Clinical)
- Autonomy to shape service delivery and influence group strategy
Within 6 months:
- Stable management teams and improved supported living occupancy
- Established QA processes and consistent documentation standards
Within 12 months:
- Strong results across key metrics (occupancy, fee generation, compliance)
- Consistent positive feedback from Local Authorities and CQC
- Recognition as a values-led Senior Operations Director with clear service impact
This is an exciting opportunity for a high-performing Senior Operations Director or experienced Regional Director looking to step into a broader operational role with a market-leading, values-led care provider.
Apply today or contact Ehsan at Leaders in Care for more information.
Senior Operations Director employer: Leaders in Care
Join a market-leading care provider in North London, where you will have the opportunity to lead and shape residential and supported living services for adults with learning disabilities. Our supportive work culture prioritises employee growth, offering competitive salaries, pension schemes, and access to private healthcare, all while fostering a values-driven environment that encourages autonomy and strategic influence. With a focus on compliance and quality assurance, you will be part of a dedicated team committed to making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Director
✨Tip Number 1
Familiarise yourself with the specific CQC regulations and standards relevant to the role. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and quality care.
✨Tip Number 2
Network with professionals in the adult social care sector, especially those who have experience in residential and supported living services. This can provide you with valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your previous experiences in managing multiple care settings. Be ready to share specific examples of how you've driven performance improvements and maintained compliance in past roles.
✨Tip Number 4
Research the company’s values and mission. Being able to articulate how your leadership style aligns with their values will set you apart as a candidate who is not just qualified, but also a cultural fit.
We think you need these skills to ace Senior Operations Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing adult social care settings. Emphasise your knowledge of CQC regulations and any relevant leadership roles you've held.
Craft a Compelling Cover Letter:Write a cover letter that showcases your strategic vision for the role. Discuss how your previous experiences align with the responsibilities outlined in the job description, particularly in driving performance and compliance.
Highlight Relevant Skills:In your application, clearly outline your skills in people management, service improvement, and commercial awareness. Use specific examples to demonstrate how you've successfully implemented these skills in past roles.
Showcase Your Leadership Style:Describe your leadership approach and how it aligns with the values of the organisation. Mention your ability to build relationships with stakeholders and your commitment to quality service-user outcomes.
How to prepare for a job interview at Leaders in Care
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the responsibilities and expectations of a Senior Operations Director. Familiarise yourself with the specific services offered and the challenges faced in residential and supported living settings.
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in adult social care. Highlight specific examples where you've successfully managed teams, improved service delivery, or navigated compliance challenges, as these will resonate well with the interviewers.
✨Demonstrate Commercial Awareness
Since the role involves budget control and occupancy strategies, come equipped with insights on how you would optimise fee structures and increase occupancy levels. This shows that you understand the financial aspects of the role and can contribute to the organisation's success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past experiences where you had to lead through challenges, maintain compliance, or improve service quality, and be ready to articulate your thought process.
