At a Glance
- Tasks: Ensure top-notch service quality and customer satisfaction in the Extra Care service.
- Company: Join a supportive team focused on continuous improvement and care excellence.
- Benefits: Enjoy competitive salary, ongoing training, retail discounts, and enhanced family-friendly perks.
- Other info: Full-time role with great opportunities for career progression.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in quality management and a passion for improving services.
The predicted salary is between 35000 - 35000 £ per year.
A full-time permanent role with a salary of £30,000 - £35,000 per annum. The position offers ongoing training and development, career progression opportunities, occupational sick pay, retail discounts, wellbeing support, and enhanced family-friendly benefits.
As a Quality and Engagement Manager, you will support service quality, regulatory compliance, and customer satisfaction across the Extra Care service. Working closely with operational managers and care teams, you will carry out audits, monitor action plans, and support continuous improvement across the service.
Key Responsibilities:
- Conduct audits and quality reviews.
- Monitor compliance and action plans.
- Support investigations and service improvements.
Quality and Engagement Manager employer: Leaders in Care
As a Quality and Engagement Manager at our Feltham location, you will join a supportive and dynamic team dedicated to enhancing service quality and customer satisfaction. We pride ourselves on fostering a culture of continuous improvement, offering ongoing training and development, as well as career progression opportunities that empower our employees to thrive. With benefits such as occupational sick pay, retail discounts, and enhanced family-friendly policies, we ensure that our staff feel valued and supported both personally and professionally.
