At a Glance
- Tasks: Drive service quality and customer satisfaction in a supportive care environment.
- Company: Join one of the UK's largest care providers with a focus on quality.
- Benefits: Competitive salary, ongoing training, career progression, and wellbeing support.
- Other info: Full-time role with Monday to Friday hours and excellent career growth opportunities.
- Why this job: Make a real impact on service quality and enhance customer experiences.
- Qualifications: Experience in health and social care with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Are you an experienced quality, compliance or care professional looking for a role where you can influence service quality, support operational teams and drive continuous improvement? We are recruiting for a Quality and Engagement Manager to join a well-established Extra Care service in Feltham, supporting quality, compliance and customer experience across the service.
Package & Benefits
- £30,000 - £35,000 per annum.
- Monday to Friday.
- Full-time permanent role.
- Ongoing training and development.
- Career progression opportunities.
- Occupational sick pay.
- Retail discounts and wellbeing support.
- Enhanced family-friendly benefits.
The Role
As a Quality and Engagement Manager, you will support service quality, regulatory compliance and customer satisfaction across the Extra Care service. Working closely with operational managers and care teams, you will carry out audits, monitor action plans and support continuous improvement across the service.
Key Responsibilities
- Conduct audits and quality reviews.
- Monitor compliance and action plans.
- Support investigations and service improvements.
- Deliver training and mentoring.
- Manage customer feedback and concerns.
- Support safeguarding and governance.
- Improve customer experience.
- Support operational teams.
About You
- Experience within health and social care.
- Quality, compliance or governance experience.
- Good understanding of CQC and safeguarding.
- Strong communication and organisational skills.
- Confident using Microsoft Office and reporting systems.
- Passionate about quality and person-centred care.
Why Apply?
This Quality and Engagement Manager opportunity offers the chance to influence service quality, support operational teams and develop your career within one of the UK's largest care providers.
If you are interested in applying for this position, please click apply or contact Ehsan at Leaders in Care, quoting the reference number below. An informal, confidential conversation is welcomed.
Reference: LICEA
Quality and Engagement Manager in London employer: Leaders in Care
Join a leading Extra Care service in Feltham, where your expertise as a Quality and Engagement Manager will directly impact service quality and customer satisfaction. We pride ourselves on a supportive work culture that fosters continuous improvement, offering ongoing training, career progression opportunities, and a range of employee benefits including occupational sick pay and retail discounts. With a commitment to person-centred care, this role provides a meaningful opportunity to make a difference in the lives of our customers while enjoying a balanced work-life schedule from Monday to Friday.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Engagement Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Leaders in Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Leaders in Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Leaders in Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality and Engagement Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Leaders in Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Leaders in Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Leaders in Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Leaders in Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Leaders in Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Leaders in Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
