At a Glance
- Tasks: Drive service quality and customer satisfaction in a supportive care environment.
- Company: Join a leading Extra Care service in Feltham with a focus on quality and compliance.
- Benefits: Earn £30,000 - £35,000, enjoy retail discounts, and access ongoing training.
- Other info: Full-time role with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while advancing your career in social care.
- Qualifications: Experience in health and social care with strong communication skills.
Feltham, Greater London
£30,000 - £35,000 per annum
Monday to Friday | Quality & Compliance | Extra Care Services
Are you an experienced quality, compliance or care professional looking for a role where you can influence service quality, support operational teams and drive continuous improvement?
We are recruiting for a Quality and Engagement Manager to join a well-established Extra Care service in Feltham, supporting quality, compliance and customer experience across the service.
Package & Benefits
- £30,000 - £35,000 per annum.
- Monday to Friday.
- Full-time permanent role.
- Ongoing training and development.
- Career progression opportunities.
- Occupational sick pay.
- Retail discounts and wellbeing support.
- Enhanced family-friendly benefits.
The Role
As a Quality and Engagement Manager, you will support service quality, regulatory compliance and customer satisfaction across the Extra Care service. Working closely with operational managers and care teams, you will carry out audits, monitor action plans and support continuous improvement across the service.
Key Responsibilities
- Conduct audits and quality reviews.
- Monitor compliance and action plans.
- Support investigations and service improvements.
- Deliver training and mentoring.
- Manage customer feedback and concerns.
- Support safeguarding and governance.
- Improve customer experience.
- Support operational teams.
About You
- Experience within health and social care.
- Quality, compliance or governance experience.
- Good understanding of CQC and safeguarding.
- Strong communication and organisational skills.
- Confident using Microsoft Office and reporting systems.
- Passionate about quality and person-centred care.
Why Apply?
This Quality and Engagement Manager opportunity offers the chance to influence service quality, support operational teams and develop your career within one of the UK's largest care providers.
If you are interested in applying for this position, please click apply or contact Ehsan at Leaders in Care, quoting the reference number below. An informal, confidential conversation is welcomed.
Reference: LICEA
Quality and Engagement Manager in Feltham employer: Leaders in Care
Join a leading Extra Care service in Feltham, where your expertise as a Quality and Engagement Manager will directly impact service quality and customer satisfaction. We pride ourselves on a supportive work culture that fosters continuous improvement, offering ongoing training, career progression opportunities, and a range of employee benefits including occupational sick pay and enhanced family-friendly policies. With a commitment to quality care and a focus on employee wellbeing, this is an excellent opportunity for those looking to make a meaningful difference in the social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Engagement Manager in Feltham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Leaders in Care.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Leaders in Care!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Leaders in Care, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Leaders in Care or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Quality and Engagement Manager in Feltham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Leaders in Care:Before hitting send, make sure to tailor your application specifically to Leaders in Care! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Leaders in Care
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
