Care Coordinator - Complex Care
SE London | £30,000–£35,000 per annum
Permanent, full-time | Hybrid: 4 days office, 1 day WFH
Are you an experienced care professional who thrives on organising care packages, supporting care teams and building strong relationships with clients and families?
Our client, an established provider of specialist complex care, is looking for a Care Coordinator to join its team in SE London. Supporting children and adults with complex healthcare needs, you'll help ensure people receive safe, consistent and person-centred care in their own homes.
This is an opportunity to manage your own portfolio of care packages, develop your operational experience and progress within a growing organisation, supported by established clinical and management teams.
The Package
- Annual salary of £30,000–£35,000
- Hybrid working: 4 days in the office and 1 day working from home
- 23 days' annual leave, plus your birthday off
- Company pension scheme
- Employee Assistance Programme
- Ongoing training and professional development
- Career progression as the organisation continues to grow
- Support from an established management and clinical team
The Role
- Managing staffing rotas across allocated complex care packages, ensuring consistent coverage and arranging replacements when required.
- Monitoring staffing requirements and working with recruitment colleagues to address gaps.
- Building relationships with clients, families and care professionals through regular calls, visits and professional meetings.
- Conducting quarterly staff supervisions and supporting staff engagement and retention.
- Working with compliance and clinical teams to monitor staff documentation, mandatory training and competency requirements.
- Investigating non-clinical complaints and incidents, escalating concerns appropriately.
- Maintaining accurate care management records and preparing reports for clients, management and commissioners.
- Supporting safe, person-centred service delivery in line with CQC standards.
About You
- Previous experience coordinating care packages within domiciliary care, complex care or a similar community-based service.
- Experience managing staff rotas and using electronic rostering or care management systems.
- Strong organisational skills and the ability to manage multiple care packages.
- Excellent communication and relationship-building skills.
- Confidence resolving staffing challenges and prioritising competing demands.
- Good IT skills and a commitment to delivering high-quality care.
Please note: The employer does not offer visa sponsorship.
Reference: LICEA
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