Project Office Manager

Leader Online is a privately-owned, multi-brand eCommerce retailer in the UK, specialising in floors, doors, and bathroom products. We operate multiple warehouses, deliver via our own fleet (VIP Delivered), and have six depots nationwide. Our ambitious growth plans require us to deliver excellence across property, facilities, systems, infrastructure, service, and reporting.

We are guided by our values of Teamwork, Care, Customer Centricity, Respect, and Integrity, and we understand that our people are central to our success.

The Role

We are looking for an experienced Project Office Manager to lead and oversee our diverse project portfolio, ensuring alignment with our strategic objectives and supporting our business through a period of exciting change. You will be the driving force behind establishing and embedding a robust governance framework that ensures structure, consistency, and accountability across all projects. This role is perfect for someone who thrives on collaboration, can work comfortably at all levels, and has the resilience and tenacity to maintain pace while managing risk effectively.

Requirements

Key Responsibilities

• Project Governance: Implement and maintain a consistent governance framework across the business to protect strategic priorities and support sustainable growth.
• Programme Oversight: Manage overall programme performance, ensuring projects remain on track, within budget, and aligned with company goals.
• Risk Management: Identify, document, and mitigate potential risks and issues to safeguard project success.
• Resource Planning: Work closely with stakeholders to allocate Subject Matter Experts (SMEs) effectively, ensuring priority projects are protected without compromising day-to-day operations.
• Stakeholder Engagement: Provide a clear overview of portfolio status, facilitating informed decision-making and timely escalation when needed.
• Performance Monitoring: Track and report on progress across scope, budget, and timeline at both project and portfolio levels.
• Process Improvement: Regularly review and enhance governance processes to promote best practice and improve delivery outcomes.
• Financial Management: Collaborate with Finance to track budgets, burn rates, and ROI, ensuring data-driven investment decisions.

Skills & Experience

• Proven experience (5+ years) in programme or project management, ideally in a growth-led business.
• Strong leadership and stakeholder management skills, with experience in matrix management.
• Deep understanding of project management methodologies (e.g., Agile, Waterfall, MoSCoW, Prince2) and associated tools.
• Excellent problem-solving skills with the ability to navigate complex challenges and develop innovative solutions.
• Commercial and financial acumen, able to assess ROI and support informed decision-making.
• Exceptional organisational skills with the ability to manage multiple priorities simultaneously.
• Skilled in fostering collaboration, promoting accountability, and maintaining clear communication across teams.

Benefits

Why Join Us?

This is an opportunity to play a pivotal role in shaping our growth, working with talented teams, and driving real change. Youll be part of a company that invests in its people and values the contribution each person makes.

If you have the drive, energy, and skills to make a tangible impact, wed love to hear from you.

Apply now to be part of our exciting journey.

Benefits

• Generous Holiday Allowance: Enjoy 22 days of annual leave, plus bank holidays, with the flexibility to tailor your time off:

• Buy up to 3 extra days of holiday
• Or sell back up to 2 days to suit your needs

We believe in a healthy work-life balance that works for you.

• Length of Service holiday awards: 1 extra day for every 3 years service;
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle-to-work scheme;
• Staff discounts on the Leader product range;
• Subsidised gym membership;
• Your Wellbeing Matters

We care about our teams mental and emotional health. Thats why we offer:

• Access to Able Futures, a confidential government-backed service providing practical support for mental wellbeing at work.
• Employee Assistance Programme (EAP) 24/7 access to professional wellbeing advice, counselling, and guidance to help you thrive inside and outside of work.
• Employee Referral Bonus
• Competitive salary, up to £60,000, depending on skills and experience.