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For Companies At a Glance
- Tasks: Plan daily customer deliveries and optimise routes for efficiency.
- Company: Join Leader Online, a fast-growing ecommerce business in home improvement.
- Benefits: Enjoy competitive pay, growth opportunities, and fun team vibes.
- Why this job: Make a real impact while working in a supportive, customer-first culture.
- Qualifications: Experience in planning or operations coordination is essential; strong IT skills are a plus.
- Other info: Flexible holiday options and employee discounts available.
Open to All Planning Professionals
Do you have a background in planning, scheduling, coordination, or data analysis? Whether your experience is in transport, events, manufacturing, retail, or general operations—if you're organised, analytical, and a confident communicator, we want to hear from you.
At Leader Online, we're not just looking for people from traditional transport planning backgrounds—we're looking for brilliant organisers with the potential to drive efficient, high-quality service.
Why Join Leader Online?
We're a fast-growing ecommerce business in home improvement and interiors, with strong values rooted in care, teamwork, and a customer-first mindset. We'll support your growth, value your ideas, and offer a dynamic environment where your skills will make a daily impact.
Purpose of the Role
As a Logistics & Delivery Planning Coordinator, you'll play a vital role in planning daily customer deliveries across the UK. Using routing software and working closely with warehouse, customer service, and fleet teams, you'll make sure our operations run smoothly and customers get a great experience—every time.
Requirements
- Key Responsibilities
- Delivery & Route Planning
- Build and optimise delivery routes using OptimoRoute and other planning tools
- Balance delivery volume with vehicle capacity to maximise efficiency and service
- Coordinate delivery bookings, updates, and re-plans with customers
- Use TMS, WMS, spreadsheets, and internal systems to process orders and update delivery progress
- Track delivery performance, stock visibility, and route history for continuous improvement
- Confirm deliveries, update customers about changes, and resolve access or delivery issues
- Collaborate with internal teams on queries, claims, or service escalations
- Liaise daily with warehouse, purchasing, and customer support to align planning with fulfilment
- Communicate route details and customer notes to internal drivers and 3PL providers
- Follow site safety procedures and report risks or equipment issues promptly
- Contribute to a clean, safe, and organised workspace
What We’re Looking For
- Skills & Experience
- Experience in planning, scheduling, or operations coordination—from any industry
- Strong IT skills—especially Excel, email, and digital systems
- Excellent organisational, communication, and problem-solving abilities
- Ability to manage pressure and multitask effectively
- Familiarity with transport systems like TMS, WMS, or routing software
What Success Looks Like
- Reliable, efficient route planning that supports On-Time In-Full (OTIF) performance
- Clear, friendly communication with customers and colleagues
- An eye for improving workflows and spotting time or cost-saving opportunities
Benefits
What We Offer:
- Competitive pay and benefits
- Growth opportunities and career development
- Fun, fast-paced team environment
- Chance to drive customer loyalty in a leading UK ecommerce retailer
- 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company
- Length of Service holiday awards: 1 extra day for every 3 years service
- Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements
- Salary sacrifice Cycle-to-work scheme
- Staff discounts on the Leader product range
- Subsidised gym membership
- Employee Assistance Programme, Access to Wellbeing Advice & Counselling
- Employee Referral Bonus
- Salary: £12.50ph
Logistics & Delivery Planning Coordinator employer: Leader Online
Contact Detail:
Leader Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Delivery Planning Coordinator
✨Tip Number 1
Familiarise yourself with routing software like OptimoRoute, as this is a key tool for the Logistics & Delivery Planning Coordinator role. Understanding how to optimise delivery routes will not only enhance your application but also demonstrate your proactive approach to the job.
✨Tip Number 2
Brush up on your data analysis skills, particularly with Excel and other digital systems. Being able to showcase your ability to process orders and track delivery performance will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in customer communication and problem-solving. The role requires clear and friendly interaction with customers, so demonstrating your ability to handle queries and resolve issues effectively will be crucial.
✨Tip Number 4
Showcase your organisational skills by discussing specific examples of how you've managed multiple tasks under pressure. This will illustrate your capability to thrive in a fast-paced environment, which is essential for the role.
We think you need these skills to ace Logistics & Delivery Planning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in planning, scheduling, and coordination. Use specific examples from your past roles that demonstrate your organisational skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and delivery planning. Mention how your background aligns with the company's values of care, teamwork, and customer-first mindset. Be sure to include any experience with routing software or data analysis.
Highlight Key Skills: In your application, emphasise your strong IT skills, particularly with Excel and digital systems. Also, mention your problem-solving abilities and how you've successfully communicated with customers and internal teams in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Leader Online. Discuss how you can contribute to their mission of providing efficient, high-quality service and how you see yourself growing within the company.
How to prepare for a job interview at Leader Online
✨Showcase Your Organisational Skills
As a Logistics & Delivery Planning Coordinator, your ability to organise and optimise delivery routes is crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed logistics or scheduling tasks.
✨Demonstrate Your Analytical Abilities
Highlight your experience with data analysis and how you've used it to improve processes. Discuss any tools you've used, such as Excel or routing software, and be ready to explain how you can apply these skills to enhance efficiency at Leader Online.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle customer queries or coordinate with internal teams. This will show that you're a strong fit for their customer-first mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Prepare for scenarios related to delivery issues or scheduling conflicts, and think through how you would approach these challenges while maintaining service quality.
