At a Glance
- Tasks: Manage and optimise Power BI reporting and Customer Success CRM for impactful insights.
- Company: Join Lead Forensics, a forward-thinking company based in Portsmouth.
- Benefits: Enjoy 25 days of holiday, self-development budget, and hybrid work options.
- Other info: Great opportunities for career progression in a dynamic environment.
- Why this job: Make a difference by providing high-quality reporting to support various teams.
- Qualifications: Strong skills in Power BI and CRM systems, especially Planhat.
The predicted salary is between 50000 - 60000 £ per year.
Lead Forensics in Portsmouth is seeking a Customer Success Operations Manager to manage and optimize their Power BI reporting and Customer Success CRM. This role requires strong competencies in Power BI and CRM systems, particularly Planhat. You will ensure high-quality reporting and insights to support various teams.
The company offers:
- 25 days of holiday
- A budget for self-development
- Opportunities for progression in a hybrid work environment
Customer Success Operations & BI Lead in Portsmouth employer: Lead Forensics
Lead Forensics is an exceptional employer located in Portsmouth, offering a dynamic work culture that prioritises employee development and well-being. With 25 days of holiday and a dedicated budget for self-development, employees are encouraged to grow their skills while enjoying a hybrid work environment that promotes work-life balance. Join us to be part of a forward-thinking team where your contributions directly impact customer success and business intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Operations & BI Lead in Portsmouth
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Lead Forensics!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Customer Success Operations & BI Lead in Portsmouth
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Lead Forensics, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Lead Forensics
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Lead Forensics’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
