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- Tasks: Build strong client relationships and drive customer success through strategic support.
- Company: Join a dynamic SaaS company revolutionising the industry with cutting-edge technology.
- Benefits: Competitive salary, commission scheme, hybrid working, and world-class training.
- Why this job: Make a real impact by helping clients convert leads and achieve their goals.
- Qualifications: 2-3 years in Account Management or Customer Success with strong communication skills.
- Other info: Enjoy regular company socials and clear progression opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday. Salary – £30,000- £40,000 with a year 1 OTE of £65,000.
Lead Forensics is a dynamic and innovative SaaS company that is revolutionising the industry. Our software enables us to identify the businesses who have visited our clients’ websites to help them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer-focused Customer Success Managers to join our team and play a key role in driving client retention.
To be considered for this role, you need at least 2-3 years of experience within a client-facing role such as Account Management or Customer Success.
In this role, you will be:
- Building & maintaining strong client relationships with a portfolio of customers.
- Hosting online meetings with various stakeholders to review progress of their desired outcomes.
- Identifying, qualifying, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required.
- Contributing to revenue growth by upselling/uplifting client contracts.
- Negotiating contract renewals and expansion proposals.
- Identifying further use cases to increase value and liaise regularly to develop strategies.
- Working towards weekly KPI’s and monthly targets; both individually and as a team.
What we offer you:
- Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
- World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
- Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
- Regular company socials.
- Commission scheme.
- Enhanced Sick Pay, Maternity and Paternity pay.
- Pension scheme with employer contributions.
- 25 days holiday plus bank holidays.
- Free parking + onsite gym.
- Employee assistance programme.
- Hybrid working.
Here’s what you’ll need for success:
- At least 2-3 years of experience within a Sales/Account Management or Customer Success Background.
- Experience in using CRM systems.
- A confident personality/Great Communication Skills.
- Experience interacting with Director Level individuals.
- Strategic thinker with problem solving skills.
- Confident & Tenacious.
- Self-Starter with a passion for delivering & meeting targets.
- Strong negotiating skills.
This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!
Job Type: Full-Time, Monday -Friday
Client Account Manager Customer Success Manager · Portsmouth employer: Lead Forensics
Contact Detail:
Lead Forensics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager Customer Success Manager · Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Lead Forensics on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Managers and Customer Success roles. Practise your answers, focusing on your experience with client relationships and problem-solving skills. We want you to shine!
✨Tip Number 3
Show off your personality! During interviews, let your confidence and tenacity shine through. Remember, they’re looking for someone who can build strong relationships, so be yourself and engage with your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Lead Forensics!
We think you need these skills to ace Client Account Manager Customer Success Manager · Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2-3 years of experience in client-facing roles and any relevant achievements that showcase your ability to build strong client relationships.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Client Account Manager role. Share specific examples of how you've successfully managed accounts or driven customer success in the past, and don’t forget to show your enthusiasm for our innovative SaaS solutions!
Showcase Your Communication Skills: Since this role involves interacting with various stakeholders, make sure your written application demonstrates your great communication skills. Keep your language clear and professional, but let your personality shine through to show us you’re a confident and tenacious candidate.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your tailored CV and cover letter all in one go. We can’t wait to see your application!
How to prepare for a job interview at Lead Forensics
✨Know Your Stuff
Before the interview, make sure you understand Lead Forensics' software and how it helps clients convert website visitors into leads. Familiarise yourself with their services and think about how your experience in account management can add value to their customer success goals.
✨Showcase Your Communication Skills
As a Client Account Manager, you'll need to interact with various stakeholders, including Director Level individuals. Prepare examples of how you've successfully communicated with clients in the past, especially during challenging situations. This will demonstrate your confidence and ability to build strong relationships.
✨Be Ready to Discuss KPIs
Since the role involves working towards weekly KPIs and monthly targets, come prepared to discuss how you've met or exceeded targets in previous roles. Share specific metrics or achievements that highlight your strategic thinking and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
