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- Tasks: Build strong client relationships and drive customer success through strategic support.
- Company: Join a dynamic SaaS company revolutionising the industry with cutting-edge technology.
- Benefits: Competitive salary, commission scheme, world-class training, and exciting team incentives.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: 2-3 years in Account Management or Customer Success with strong communication skills.
- Other info: Enjoy hybrid working, regular socials, and clear progression opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday
Salary – £30,000- £40,000. By year one you can expect to be earning an OTE of £50,000+ reaching £60,000 by year two.
Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to help them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.
To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.
In this role, you will be:
- Building & maintaining strong client relationships with a portfolio of customers.
- Hosting online meetings with various stakeholders to review progress of their desired outcomes.
- Identifying, qualifying, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required.
- Contributing to revenue growth by upselling/uplifting client contracts.
- Negotiating contract renewals and expansion proposals.
- Identifying further use cases to increase value and liaise regularly to develop strategies.
- Work towards weekly KPI’s and monthly targets; both individually and as a team.
What we offer you:
- Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
- World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
- Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
- Regular company socials.
- Commission scheme.
- Enhanced Sick Pay, Maternity and Paternity pay.
- Pension scheme with employer contributions.
- 25 days holiday plus bank holidays.
- Free parking + onsite gym.
- Employee assistance programme.
- Hybrid working.
Here’s what you’ll need for success:
- At least 2-3 years of experience within a Sales/Account Management or Customer Success Background.
- Experience in using CRM systems.
- A confident personality/Great Communication Skills.
- Experience interacting with Director Level individuals.
- Strategic thinker with problem solving skills.
- Confident & Tenacious Self-Starter with a passion for delivering & meeting targets.
- Strong negotiating skills.
This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!
Job Type: Full-Time, Monday -Friday
Account Manager Customer Success Manager · Portsmouth employer: Lead Forensics
Contact Detail:
Lead Forensics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Customer Success Manager · Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show genuine interest in Lead Forensics and how you can contribute to their success. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in Account Management or Customer Success. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates.
We think you need these skills to ace Account Manager Customer Success Manager · Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2-3 years of experience in client-facing roles and any relevant achievements that showcase your ability to build strong client relationships.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how you can contribute to our team. Mention specific examples of how you've helped clients achieve their goals in previous roles.
Show Off Your Communication Skills: Since this role involves hosting online meetings and interacting with stakeholders, make sure your application showcases your great communication skills. Use clear and concise language, and don’t shy away from showing your confident personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lead Forensics!
How to prepare for a job interview at Lead Forensics
✨Know Your Stuff
Before the interview, make sure you understand Lead Forensics and their software inside out. Familiarise yourself with their services and how they help clients convert website visitors into leads. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in account management or customer success. Think about times when you built strong client relationships or successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you determine if Lead Forensics is the right fit for you.
✨Demonstrate Your Negotiation Skills
Since the role involves negotiating contract renewals and upselling, be ready to discuss your negotiation strategies. Share examples of successful negotiations you've conducted in the past and how you achieved positive outcomes for both parties.