At a Glance
- Tasks: Build and maintain strong client relationships while driving client retention.
- Company: Join Lead Forensics, a cutting-edge SaaS company transforming how businesses convert website visitors into leads.
- Benefits: Enjoy hybrid working, world-class training, team incentives, and 25 days holiday plus bank holidays.
- Other info: This role involves travel to the Portsmouth office three days a week.
- Why this job: Be part of a dynamic team with clear progression and exciting company socials in amazing locations.
- Qualifications: 2-3 years in a client-facing role with strong communication and negotiation skills required.
The predicted salary is between 24000 - 32000 £ per year.
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Client Account Manager (Customer Success Manager)
Salary – £30,000- £40,000 with an OTE of £65,000.
Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.
To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.
In this role, you will be:
- Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.
- Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required
- Contributing to revenue growth by upselling/uplifting client contracts
- Negotiating contract renewals and expansion proposals
- Identifying further use cases to increase value and liaise regularly to develop strategies
- Work towards weekly KPI’s and monthly targets; both individually and as a team
What we offer you:
- Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
- World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
- Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
- Regular company socials
- Enhanced Sick Pay, Maternity and Paternity pay.
- Pension scheme with employer contributions
- Free parking + onsite gym
- Employee assistance programme
Here’s what you’ll need for success:
- At least 2-3 years of experience within a Sales/Account Management or Customer Success Background
- Experience in using CRM systems
- Experience interacting with Director Level individuals
- Strategic thinker with problem solving skills
- Self-Starter with a passion for delivering & meeting targets
This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!
Job Type: Full-Time, Monday -Friday
#SaaS #B2B #CSM #Account Manager #Business Account #Custmer Service
CSMPO25
Seniority level
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Not Applicable
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Other
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OtherIndustries
Software Development
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#J-18808-LjbffrCustomer Success Manager in Portsmouth employer: Lead Forensics
Lead Forensics is an exceptional employer that fosters a vibrant and innovative work culture in Portsmouth, UK. With a clear progression plan, world-class training, and enticing team incentives, employees are empowered to grow both personally and professionally. The hybrid working model, combined with generous benefits such as enhanced sick pay and regular company socials, makes Lead Forensics a rewarding place to build a meaningful career in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Portsmouth
✨Tip Number 1
Familiarise yourself with Lead Forensics' software and its unique features. Understanding how their technology works will not only help you in interviews but also demonstrate your genuine interest in the company and its products.
✨Tip Number 2
Network with current or former employees of Lead Forensics on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to build client relationships and resolve issues. Highlighting these skills will align perfectly with the responsibilities of a Customer Success Manager.
✨Tip Number 4
Stay updated on industry trends related to SaaS and customer success. Being knowledgeable about the latest developments can help you engage in meaningful conversations during interviews and show that you're proactive about your professional growth.
We think you need these skills to ace Customer Success Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client-facing roles, particularly in Account Management or Customer Success. Use specific examples that demonstrate your ability to build strong client relationships and meet targets.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer success and your strategic thinking skills. Mention how your previous experiences align with the responsibilities of the role, such as upselling and negotiating contracts.
Highlight Relevant Skills:In your application, emphasise your communication skills, experience with CRM systems, and ability to interact with high-level stakeholders. These are crucial for the Customer Success Manager position.
Showcase Problem-Solving Abilities:Provide examples in your application that illustrate your problem-solving skills and tenacity. Discuss situations where you successfully resolved client issues or contributed to revenue growth.
How to prepare for a job interview at Lead Forensics
✨Showcase Your Client Relationship Skills
As a Customer Success Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples from your past experiences where you successfully managed client accounts, resolved issues, or contributed to client satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your strategic thinking and how you collaborated with internal teams to deliver solutions.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential for this role, make sure you can discuss the systems you've used in the past. Be prepared to explain how you leveraged these tools to enhance client interactions and track progress.
✨Prepare for Negotiation Scenarios
Negotiating contract renewals and upselling are key aspects of the job. Think of examples where you've successfully negotiated terms or expanded contracts, and be ready to discuss your approach and the outcomes.
