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- Tasks: Build strong client relationships and drive customer success through strategic support.
- Company: Join a dynamic SaaS company revolutionising the industry with cutting-edge technology.
- Benefits: Competitive salary, commission scheme, world-class training, and exciting team incentives.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: 2-3 years in Account Management or Customer Success with strong communication skills.
- Other info: Enjoy hybrid working, regular socials, and clear progression opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Portsmouth, UK - Hybrid/Office based. Working Hours - 8.30-5.30pm Monday-Friday. Salary – £30,000- £40,000 with an OTE of £65,000.
Lead Forensics is a dynamic and innovative SaaS company that is revolutionising the industry. Our software enables us to identify the businesses who have visited our clients’ websites to help them convert these passive visitors into actionable leads. We pride ourselves on our cutting‑edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer‑focused Customer Success Managers to join our team and play a key role in driving client retention.
To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.
In this role, you will be:
- Building & maintaining strong client relationships with a portfolio of customers.
- Hosting online meetings with various stakeholders to review progress of their desired outcomes.
- Identifying, qualifying, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required.
- Contributing to revenue growth by upselling/uplifting client contracts.
- Negotiating contract renewals and expansion proposals.
- Identifying further use cases to increase value and liaising regularly to develop strategies.
- Working towards weekly KPI’s and monthly targets; both individually and as a team.
What we offer you:
- Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
- World class training – a three‑week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
- Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
- Regular company socials.
- Commission scheme.
- Enhanced Sick Pay, Maternity and Paternity pay.
- Pension scheme with employer contributions.
- 25 days holiday plus bank holidays.
- Free parking + onsite gym.
- Employee assistance programme.
- Hybrid working.
Here’s what you’ll need for success:
- At least 2-3 years of experience within a Sales/Account Management or Customer Success Background.
- Experience in using CRM systems.
- A confident personality/Great Communication Skills.
- Experience interacting with Director Level individuals.
- Strategic thinker with problem solving skills.
- Confident & Tenacious Self‑Starter with a passion for delivering & meeting targets.
- Strong negotiating skills.
This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!
Job Type: Full‑Time, Monday - Friday.
Client Account Manager employer: Lead Forensics
Contact Detail:
Lead Forensics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from motivated candidates. Plus, it gives you a better chance of standing out in the crowd.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Account Manager role. Highlight your experience in account management or customer success, and don’t forget to showcase your communication skills and strategic thinking!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our mission at Lead Forensics. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive client retention and revenue growth. Numbers speak volumes, so include any KPIs or targets you've smashed!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at Lead Forensics
✨Know Your Stuff
Before the interview, make sure you understand Lead Forensics' software and how it helps clients convert website visitors into leads. Familiarise yourself with their technology and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Relationship Skills
As a Client Account Manager, building strong relationships is key. Prepare examples from your past roles where you've successfully managed client relationships, resolved issues, or upsold services. This will demonstrate your ability to connect with clients and drive retention.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice handling common client scenarios, such as negotiating contract renewals or addressing client concerns. This will help you showcase your problem-solving skills and confidence in real-time.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
