At a Glance
- Tasks: Be the friendly face and voice for patients, handling calls and welcoming visitors.
- Company: Join a compassionate NHS GP practice dedicated to patient-centred care.
- Benefits: Full training provided, supportive team, and opportunities for personal growth.
- Other info: Enjoy a positive workplace culture that values teamwork and continuous learning.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills; previous experience is a plus but not required.
The predicted salary is between 23000 - 26000 £ per year.
We are looking for a friendly, organised, and professional
Call Handler / Front of House Receptionist to join our busy GP practice.
As the first point of contact for patients, you will play an important role in providing a welcoming and efficient service both over the telephone and at reception.
This is an excellent opportunity for someone with strong communication skills who enjoys working in a fast-paced, patient-focused environment.
Previous reception or customer service experience is desirable but not essential, as full training will be provided.
Responsibilities
- Answer incoming telephone calls and assist patients with enquiries.
- Book, amend, and cancel appointments using the practice system.
- Welcome patients and visitors at reception.
- Process administrative tasks, including scanning and updating patient records.
- Work closely with clinicians and the wider practice team to support the smooth running of the surgery.
- Provide a high standard of customer service while maintaining patient confidentiality at all times.
- About the Practice
Lea Wharf Medical is a busy NHS GP practice providing high-quality primary care to our local community.
We pride ourselves on delivering compassionate, patient-centred care and creating a welcoming environment for both patients and staff.
You will be joining a supportive and friendly team that values teamwork, professionalism, and continuous learning.
We are committed to developing our staff and providing a positive workplace where everyone can contribute and grow.
#J-18808-Ljbffr
Care Navigator in Hertford employer: Lea Wharf Medical
Lea Wharf Medical is an exceptional employer, offering a supportive and friendly work environment where teamwork and professionalism are at the forefront. As a Care Navigator, you will benefit from comprehensive training and opportunities for personal growth while contributing to the delivery of compassionate, patient-centred care in a busy NHS GP practice. Join us in making a meaningful impact in our local community, all within a welcoming atmosphere that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Hertford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lea Wharf Medical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lea Wharf Medical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Care Navigator in Hertford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lea Wharf Medical:Your cover letter is your chance to shine! Tell us why you want to work at Lea Wharf Medical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lea Wharf Medical!
How to prepare for a job interview at Lea Wharf Medical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
