At a Glance
- Tasks: Support the Duty Doctor by coordinating digital workflows and enhancing patient experience.
- Company: Join a dynamic healthcare team focused on innovation and patient care.
- Benefits: Valuable experience, supportive environment, and opportunities for career growth.
- Other info: Work in a busy clinical environment with a focus on digital transformation.
- Why this job: Make a real difference in patient care while developing your skills in a fast-paced setting.
- Qualifications: Strong communication skills and high IT literacy; healthcare experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
To support the Duty Doctor team by coordinating digital and administrative workflows, enabling timely, efficient clinical decision-making and optimising patient experience. This role bridges clinical, administrative and digital systems, ensuring that the Duty Doctor is supported with accurate, up-to-date information, patients are appropriately navigated, and digital tools are utilised effectively.
Main duties of the job
- Provide administrative support to the Duty Doctor, including managing referrals, scheduling, documentation, follow-up tasks and home-visit requests.
- Act as a liaison between patients, clinical staff (including the Duty Doctor), reception/triage teams and other administrative functions to ensure patients are directed to the most appropriate service.
- Receive, handle and prioritise incoming digital queries, ensuring urgent matters are flagged for the Duty Doctor promptly.
- Utilise digital patient record systems and other IT tools (e.g., appointment booking systems, e-consults, remote monitoring setup) to enter, update and maintain accurate patient data, ensuring compliance with NHS data standards.
- Coordinate digital tools and workflows (e-consults, online requests) to support the Duty Doctor service, ensuring patients using these tools are triaged correctly and escalated when necessary.
- Maintain confidentiality, data protection, and adherence to NHS information governance standards at all times.
- Identify opportunities for process improvement in administrative and digital workflows and assist in the development and implementation of improvement initiatives.
Person Specification
- Excellent communication skills (face-to-face, telephone, written) with ability to liaise confidently with clinical and administrative staff and with patients.
- High IT literacy with experience of using digital systems (e.g., electronic patient records, online appointment systems, MS Office suite).
- Experience working in healthcare environment, or in an administrative role supporting clinical teams.
- Organised, able to prioritise tasks, work under pressure, manage changing and diverse workload.
- Strong attention to detail and accuracy, especially in data entry and record-keeping.
- Adaptable, proactive, able to identify issues and escalate appropriately.
- Commitment to maintaining confidentiality, professional standards and understanding of NHS values.
Working Conditions
- Based in a busy clinical environment, working alongside the Duty Doctor, reception, triage and clinical teams.
- Use of computer systems, telephone and face-to-face patient interaction, including patient triage or sign-posting.
- Experience of clinical systems used in NHS (e.g. SystmOne).
- Familiarity with remote/virtual consultation workflows or monitoring technology.
- Previous experience in a role such as Care Navigator, Reception/Triage in NHS or health and social care setting.
- Understanding of NHS digital initiatives and strategies (e.g., digital inclusion, patient access).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Digital Care Co-Ordinator employer: Lea Wharf Medical
Join our dynamic team as a Digital Care Co-Ordinator, where we prioritise a supportive work environment that values your contributions and fosters professional growth. Located in a busy clinical setting, you will have the opportunity to enhance patient experiences while utilising cutting-edge digital tools and workflows, ensuring efficient clinical decision-making. With a commitment to maintaining NHS standards and a culture of continuous improvement, this role offers a meaningful career path in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Care Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with digital tools. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get an interview, be ready to discuss how you've used digital systems in past roles. Bring examples of how you’ve improved workflows or handled patient queries efficiently.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Stay updated on NHS digital initiatives! Knowing the latest trends can give you an edge in interviews. It shows you’re not just looking for any job, but you’re genuinely interested in improving patient care through technology.
We think you need these skills to ace Digital Care Co-Ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Care Co-Ordinator role. Highlight your experience in administrative support and digital systems, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since you'll be liaising with patients and clinical staff, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact in the role.
Highlight Your IT Literacy:We want to see your familiarity with digital tools and patient record systems. Mention any relevant software you've used, especially if it relates to healthcare or administrative tasks, to give us confidence in your tech skills.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Lea Wharf Medical
✨Know Your Digital Tools
Familiarise yourself with the digital systems mentioned in the job description, like electronic patient records and appointment booking systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Communication is Key
Prepare to demonstrate your excellent communication skills. Think of examples where you've effectively liaised between different teams or handled patient queries. This will highlight your ability to bridge the gap between clinical and administrative staff.
✨Show Your Organisational Skills
Be ready to talk about how you prioritise tasks and manage a diverse workload. Share specific instances where you've successfully juggled multiple responsibilities, especially in a busy environment, to prove you can thrive under pressure.
✨Emphasise Confidentiality and Compliance
Understand the importance of confidentiality and NHS data standards. Be prepared to discuss how you've maintained professional standards in previous roles, as this will reassure them that you take data protection seriously.
