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- Tasks: Welcome patients, manage appointments, and keep health records accurate.
- Company: Join the outstanding Lea Vale Medical Group with a friendly team.
- Benefits: Competitive salary, NHS pension, and excellent training opportunities.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Part-time hours perfect for students, with a focus on teamwork and growth.
The predicted salary is between 24000 - 36000 £ per year.
Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to‑date, and ensure that appointment bookings are well‑managed. You will be based either on the front desk as the first point of contact welcoming patients who come into the surgery, answering calls in our dedicated call centre or working in our patient navigator team. We are looking for someone who is confident and has an empathetic manner. You will have a caring approach and be hard‑working and motivated to provide the best patient experience.
Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our long‑standing, friendly surgery. This is an exciting role as you’d be joining an established non‑clinical team that is rated outstanding by the CQC. You will become part of our dedicated reception team and strive to ensure our patients receive the best possible service from the Practice. With good communication skills and the ability to respond sympathetically to queries and direct people appropriately, you will have strong organisational skills and be able to multi-task.
We are a CQC outstanding rated practice who believes in delivering high quality primary care services through effective teamwork and constant learning. We are looking for people who share the same teamworking ethics to join our team. We learn from the past but are always looking to the future. This is true for when we look for new staff as well, your skills and experience will be what make you suitable for this role but we are more interested in your ideas for the future! How you want to develop yourself and how that will improve our practice and the service we offer to our patients.
The role is part time 25 hours per week from 1:30pm-6.30pm. This is perfect if you like to keep your mornings free or would prefer to avoid the morning rush hour.
Benefits:
- Comprehensive induction
- Competitive Salary
- NHS Pension
- Support to guide your personal and professional development
- Excellent training opportunities
Medical Receptionist in Luton employer: Lea Vale Medical Group
Contact Detail:
Lea Vale Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Luton
✨Tip Number 1
Get to know the practice! Research Lea Vale Medical Group and understand their values and patient care philosophy. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll need to be confident and empathetic. Role-play common scenarios with friends or family to get comfortable responding to patient queries and managing appointments.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your ability to juggle responsibilities effectively, which is key for this position.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to connect directly with us. It shows you're serious about joining our outstanding team and ready to contribute to our mission of providing top-notch patient care.
We think you need these skills to ace Medical Receptionist in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the role. We want to see how your background aligns with our values and the specific needs of the Medical Receptionist position.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about providing excellent patient care and how your empathetic approach can benefit our team. We love hearing about your ideas for the future!
Showcase Your Communication Skills: Since this role involves interacting with patients, it’s crucial to demonstrate your strong communication skills. Use clear and friendly language in your application to reflect how you’d engage with patients at the front desk.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Lea Vale Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and assisting patients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since the role requires a caring approach, think of examples from your past experiences where you've shown empathy or provided excellent customer service. Be ready to share these stories during the interview to highlight your ability to connect with patients and handle their queries sensitively.
✨Demonstrate Your Organisational Skills
As a Medical Receptionist, you'll need to juggle multiple tasks. Prepare to discuss how you manage your time and stay organised, especially in busy environments. You could mention specific tools or methods you use to keep track of appointments and patient records.
✨Bring Ideas for Improvement
Lea Vale Medical Group values innovation and teamwork. Think about how you can contribute to the practice's future. Prepare a couple of ideas on how to enhance patient experience or streamline processes, and be ready to share them during your interview to show your proactive mindset.