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- Tasks: Help patients access services and manage appointment bookings in a friendly environment.
- Company: Join the outstanding Lea Vale Medical Group, serving over 45,000 patients.
- Benefits: Enjoy personal development support, flexible hours, and a collaborative team culture.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Customer service experience and strong IT skills are preferred but not essential.
- Other info: Full training provided; ideal for organised and empathetic individuals.
The predicted salary is between 24000 - 36000 £ per year.
Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our Ampthill branch surgery. This is an exciting role as you would be joining an established non-clinical team that serves over 45,000 patients and is rated outstanding by the CQC. The role is part time or full time until 6:30pm Monday to Friday.
As an employee of Lea Vale Medical Group, you will also enjoy the following benefits: Support to guide your personal and professional development.
Main duties of the job:- Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
- We are looking for someone who is confident and has an empathetic manner.
- Make appointments for patients to see GPs, nurses or others.
- Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
- Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
- Operate clinical computer system and maintain high quality data entry.
- Communicate with other agencies like transport, phlebotomy, hospital etc.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in all situations.
- Capable of remaining calm, with consistent accuracy and concentration under pressure.
- Strong IT and administration skills.
- Enthusiastic with energy and drive.
- Reliable and dependable.
- Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given.
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification:- Good level of education to GCSE standard or equivalent.
- Experience of working in a customer services/other front line situation.
- Computer literate with excellent keyboard skills.
- Self-starter, able to work on own initiative, following set procedures and protocol.
- Use of clinical system software eg. SystmOne.
- Previous NHS experience, ideally within a GP setting.
- Advanced working knowledge of Office 365 applications.
- Can plan own work and multi-task.
- An enquiring mind with a willingness to learn new skills and procedures.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Ampthill employer: Lea Vale Medical Group
Contact Detail:
Lea Vale Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Ampthill
✨Tip Number 1
Get to know the company! Research Lea Vale Medical Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be interacting with patients and staff all day. Role-play common scenarios with friends or family to build your confidence and ensure you come across as friendly and empathetic.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the work environment. They might even give you tips on how to stand out during the application process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Lea Vale Medical Group.
We think you need these skills to ace Medical Receptionist in Ampthill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Receptionist role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Soft Skills: We value empathy and communication, so don’t shy away from sharing examples of how you've handled customer interactions in the past. Let us know how you’ve remained calm under pressure or helped someone in need – it’ll make your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, but also appreciate a well-structured application that’s easy to read.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can! Head over to our website to apply and take the first step towards joining our fantastic team.
How to prepare for a job interview at Lea Vale Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with appointment scheduling, patient communication, and data entry tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service abilities, prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional service. Highlight your empathetic approach and how it aligns with the values of Lea Vale Medical Group.
✨Practice Common Interview Questions
Anticipate questions related to working under pressure, managing multiple tasks, and maintaining confidentiality. Practising your responses will help you feel more confident and articulate during the interview. Don't forget to prepare a few questions to ask them too!
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers' time and reflects your professionalism. Being punctual also gives you a moment to relax and gather your thoughts before the interview begins.
