Sales Support Co-ordinator
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location: Reading Office 2/3 day per week hybrid working Salary: £32,000 to £36,000 + performance related annual bonus + a range of other benefits to support your family, finances, and wellbeing. Working Pattern: Permanent - Full time 37 hours per week
The Sales Support Coordinator is responsible for enabling the smooth, accurate and efficient progression of customer orders from initial capture through to delivery, tail order placement on supplier portals and cease activity where required.
The role supports Sales, Customer Delivery and external suppliers by ensuring orders are processed correctly, data quality is maintained, and stakeholders are kept informed throughout the order lifecycle.
The post holder contributes to a positive customer experience, timely revenue realisation and operational efficiency by maintaining strong process discipline and supporting continuous improvement across the sales support function.
Create, validate and submit customer orders and process cease activities accurately across internal systems and third-party supplier portals.
Check order information for completeness and accuracy, ensuring readiness for processing, delivery or cessation.
Provide guidance to Sales teams on order requirements, process compliance and system completion.
Liaise with Customer Delivery teams and external suppliers to progress orders, cease requests and resolve issues.
Maintain high standards of data accuracy, record keeping and stakeholder communication throughout the order lifecycle.
Provide timely updates on order status, risks, delays, cease requests and dependencies to relevant stakeholders.
Support delivery and revenue realisation by helping to minimise order errors, rework, processing delays and service cessation issues.
Monitor adherence to processes, controls and service expectations within the sales support function.
Identify opportunities to improve order quality, efficiency and customer outcomes.
Contribute to the continuous improvement of systems, processes and ways of working.
Previous experience in a sales support, order management, customer service, provisioning or business operations role, ideally within telecommunications, connectivity or another process-driven service environment.
At Neos Networks we believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK’s digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together. We offer a range of benefits to our employees and believe that a great place to work, motivates everyone to do their best.
Benefits
- Annual Bonus
- Employee Discounts
- Birthday & Volunteering Leave
- Pension, with Service-related Increases
- Cycle to Work Scheme
- Holiday Buy
- Mental Health & Wellbeing Support Through our 'working differently' programme we support flexible work times and the ability to work on a hybrid basis.
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Sales Support Co-ordinator in Reading employer: LE03 Neos Networks
At Neos Networks, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. As a Junior Project Manager, you will benefit from hands-on experience in a fast-paced telecommunications environment, with opportunities for professional growth and development alongside seasoned experts. Our hybrid working model allows for flexibility, ensuring a healthy work-life balance while you contribute to impactful projects in our vibrant Glasgow office.
