At a Glance
- Tasks: Manage customer orders and ensure smooth delivery across multiple suppliers.
- Company: Neos Networks, a flexible workplace with a focus on employee wellbeing.
- Benefits: Competitive salary, annual bonus, employee discounts, and hybrid working options.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and enhance customer experiences in the telecoms industry.
- Qualifications: GCSEs in English and Maths; experience in order management is a plus.
The predicted salary is between 30000 - 35000 £ per year.
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working. Base location: Glasgow or Reading. 2/3 days per week in the office. Salary: to £35k dependent on experience + performance-related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing. Working Pattern: 6 months Fixed Term Contract. Full time hours with the option of hybrid working.
Responsibilities
- Take ownership of the end-to-end delivery of customer orders, with a primary focus on supporting SSE as Neos’ main customer.
- Proactively manage progress across multiple suppliers and act as the key point of contact for SSE, while also supporting other customers as required.
- Manage expectations, resolve supplier escalations, and deliver an excellent customer experience.
- Coordinate delivery across multiple internal teams and external network partners from order placement through to successful service delivery and handover.
- Forecast delivery volumes, manage aged work-in-progress, and safeguard commercial and quality standards.
- Contribute to right-first-time customer experience in a fast-paced telecoms delivery environment.
Qualifications
- Minimum of GCSEs (or equivalent) in English and Mathematics.
- A-levels or vocational qualifications in Business Administration, IT, or Telecommunications desirable but not essential.
- Practical experience in order management and provisioning; experience placing and managing customer orders across multiple systems and supplier platforms is preferred but not essential.
Benefits
- Annual bonus
- Employee discounts
- Pension, with service-related increases
- Cycle to Work Scheme
- Holiday Buy
- Mental Health & Wellbeing Support
- Hybrid working flexibility through our working differently programme
Order Manager in Reading employer: LE03 Neos Networks
Neos Networks is an excellent employer that prioritises employee wellbeing and work-life balance, offering flexible working arrangements in vibrant locations like Glasgow and Reading. With a comprehensive benefits package, including performance-related bonuses and mental health support, employees are encouraged to grow and thrive in a collaborative environment that values their contributions to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Order Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience in order management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Order Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Order Manager role. Highlight any relevant experience in order management and customer service, and don’t forget to mention your ability to work with multiple suppliers and teams.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your passion for delivering excellent customer experiences and how you can contribute to Neos Networks’ success.
Showcase Your Skills:Don’t just list your qualifications; show us how your skills align with the job description. If you have experience in managing expectations or resolving escalations, make sure to include specific examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at LE03 Neos Networks
✨Know Your Stuff
Make sure you understand the role of an Order Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing customer orders and coordinating with suppliers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in order management and customer service. Think about times when you resolved issues or improved processes. This will help you illustrate your skills and how they align with what Neos Networks is looking for.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the tools they use for order management, or how success is measured in this role. This shows that you’re engaged and serious about the opportunity.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. Neos Networks values a good customer experience, so showing your interpersonal skills and enthusiasm can set you apart from other candidates. Just be genuine and let them see the real you!
