Position Overview
Credit Controller – Neos Networks offers alternative working arrangements including office, home and hybrid per week. Base location: Reading. Salary up to £43,000. Permanent full‑time.
Responsibilities
- Own end‑to‑end collections process, ensuring payments received as per agreed terms and aged debt actively managed.
- Report and track aged debt; deliver clear updates to Collections Manager.
- Develop and manage customer‑specific action plans to drive debt recovery.
- Proactively chase outstanding payments via phone and email.
- Maintain own ledger and strong customer relationships.
- Resolve disputes and queries collaboratively with internal teams and stakeholders.
- Conduct credit checks to assess new and existing customers.
- Process cash allocation and support ERP system activities.
- Handle invoice and credit note queries from a shared mailbox.
- Raise credit notes in line with internal approval processes.
Qualifications
- Proven experience in credit control or a similar finance role.
- Strong communication skills with ability to engage stakeholders at all levels.
- Confident negotiation skills and solutions‑focused approach.
- Good numerical and analytical ability to track and communicate financial data.
- Ability to work independently and meet deadlines.
- Collaborative mindset and strong interpersonal skills.
Desirable
- Experience in best practice debt collection processes.
- Experience with credit checking tools such as CreditSafe.
- Understanding of how credit control supports wider business performance.
Technical Skills
- Strong Microsoft Office skills.
- Experience using ERP systems.
- Ability to communicate clearly and tailor approach to different audiences (customers, Finance, Sales, senior stakeholders).
Benefits
- Annual bonus.
- Employee discounts.
- Birthday & volunteering leave.
- Pension with service‑related increases.
- Cycle to work scheme.
- Holiday buy.
- Mental health & wellbeing support.
- Work‑life flexibility: working differently programme and hybrid work options.
