NOC Support Analyst
Base location: Havant
Salary: up to 30k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing.
Working Pattern: Fixed Term Contract 1 year
Neos Networks offers alternative working arrangements that give employees flexibility, including office, home, and hybrid working.
What is the role?
The NOC Tier 1 Analyst ensures all faults are managed within SLA’s and manages customer expectations through regular updates. Strong written and verbal communication skills, excellent time management and organisation, and the ability to prioritise and coordinate tasks are essential.
Key Accountabilities
- Fault logging and ticket management, ensuring customers receive regular, time‑bound updates.
- Answering phone calls from customers, engineers and stakeholders at all levels.
- Processing access requests for Neos Networks PoP sites and third‑party datacentres.
- Logging engineers on and off site to ensure their safety and site security.
- Alarm management for our sites (Access, Mains Power, UPS, Generator, Air Con, Security).
- Deliver first‑class support in an often high‑pressure environment to all areas of Neos Networks.
- Strive to constantly develop appropriate technical skills and competencies required to deliver a high‑class service across the whole of Neos Networks.
- Adhere to Neos Networks Security policies.
- Maintain professional relationships with third parties and the rest of the business to a high standard.
- Adhere to company safety guidelines and actively ensure colleagues maintain the safety culture.
Qualifications / Skills
- Strong written and verbal communication skills.
- Excellent time management and organisational skills.
- Ability to prioritise and coordinate tasks.
Benefits
- Annual Bonus
- Employee Discounts
- Birthday & Volunteering Leave
- Pension, with Service‑related Increases
- Cycle to Work Scheme
- Holiday Buy
- Mental Health & Wellbeing Support
- Working differently programme supporting flexible work times and hybrid basis.
