At a Glance
- Tasks: Provide IT support and maintain service management tools and systems.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Ideal for self-motivated individuals passionate about IT support.
- Why this job: Make a difference by solving real tech issues and supporting users.
- Qualifications: Experience with Office 365, Microsoft AD/Azure AD, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Provide IT support and maintain service management tools, systems, and procedures.
Responsibilities
- Knowledge of Service Management tools, systems, and procedures.
- Fundamental knowledge of ITIL Operational Procedures.
- Technical experience administering Office 365 (e.g., Intune Endpoint Management, Exchange, SharePoint, Teams).
- Minimum 1 year administering user and computer objects via Microsoft AD/Azure AD.
- Minimum 1 year managing file and folder servers/access.
- Experience administering and using Patch and Software Deployment tools.
- Good Microsoft Office user experience including Teams.
- Strong troubleshooting skills.
- Proactive and service-oriented attitude, with advanced written and verbal communication skills.
- Ideally basic insurance and reinsurance knowledge.
- Knowledge of PowerShell script writing.
- Experience creating and maintaining MS PowerAutomate flows and connectors (desirable).
- Ability to collect and document relevant information from customers for fault diagnosis.
- Demonstrated Incident, Problem, and root cause management and analysis.
- Document core processes and controls and ensure they are maintained in an auditable manner.
- Support end client issues from remote locations.
Qualifications
- Education required for this role.
- Self-motivated with demonstrable aptitude and interest in IT Support.
Desktop Support Analyst employer: LE010 Antares Global Management Limited
As a Desktop Support Analyst, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where innovation is encouraged, and we offer comprehensive benefits including flexible working arrangements and ongoing training opportunities. Located in a vibrant area, we provide a unique chance to engage with diverse teams while making a meaningful impact in the IT support landscape.
Contact Details:
LE010 Antares Global Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Desktop Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Brush up on your troubleshooting skills and be ready to showcase them in interviews. Prepare some real-life examples of how you've solved problems in the past, especially with tools like Office 365 and Microsoft AD/Azure AD.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings that match your skills and experience, and tailor your approach to each one.
✨Tip Number 4
Stay proactive! Follow up after interviews with a thank-you note that highlights your enthusiasm for the role. It shows you're genuinely interested and keeps you top of mind for the hiring team.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT support and service management tools. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your knowledge of ITIL procedures and Microsoft AD/Azure AD.
Show Off Your Troubleshooting Skills:In your application, give us examples of how you've tackled tricky tech issues in the past. We love a proactive attitude, so share any stories that demonstrate your strong troubleshooting skills and how you’ve helped customers resolve their problems.
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate advanced communication skills, so make sure your writing is clear and professional while still reflecting your personality. Remember, we’re looking for someone who can document processes effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at LE010 Antares Global Management Limited
✨Know Your Tools
Make sure you’re familiar with the service management tools and systems mentioned in the job description. Brush up on your knowledge of ITIL operational procedures and be ready to discuss how you've used these tools in past roles.
✨Show Off Your Technical Skills
Be prepared to talk about your experience with Office 365, especially Intune, Exchange, and Teams. If you’ve worked with Microsoft AD/Azure AD or have any experience with PowerShell scripting, make sure to highlight that during the interview.
✨Demonstrate Your Troubleshooting Skills
Think of specific examples where you successfully diagnosed and resolved issues. Be ready to explain your thought process and the steps you took to solve problems, as this will showcase your strong troubleshooting skills.
✨Communicate Clearly
Since strong verbal and written communication skills are essential, practice explaining technical concepts in simple terms. This will help you connect with the interviewer and demonstrate your proactive, service-oriented attitude.
