IT Coordinator/ Helpdesk Technician

What You’ll Be Doing

• Take initial telephone or email inquiries and troubleshoot to manage hardware, software or network problems.
• Log call and walk‑up activity.
• Perform a range of administration duties, including logging tickets in our ticketing system, tagging hardware in our hardware management system, and tracking hardware repairs and assignments.
• Assist with office moves and a wide range of other possible projects.
• Resolve more complex issues requiring detailed systems and applications knowledge.
• Recognize and escalation more difficult problems to Tier 3 support.
• Install operating system software, patches and upgrades.
• Analyze, troubleshoot and resolve hardware, software and network issues.
• Configure, optimize and monitor operating system software and servers.
• Liaise with suppliers to organize repairs and other admin tasks.
• Assist with and support on‑site and remote events.

Skills and Experience You Need

• Experience with Fresh Service ticketing system, including back‑end development.
• Active Directory / Windows, Exchange Online, Azure and Office 365 administration.
• Mobile Device Management platforms (Intune, Kandji).
• Large format printers.
• Remote/Mobile access facilities: RDP, Outlook Web Access, VPN.
• Dell / Apple / Windows Surface hardware.
• Hardware setup and troubleshooting for iPhone/iOS, Android, Apple Mac devices, and various OS variants.
• Box.com for file storage and management.
• O365 desktop tools (Outlook, Word, Excel, etc.).
• Network infrastructure knowledge and troubleshooting.
• Server management / patch management.
• Backup / restore (tape, virtual).

The Successful Individual Will Have the Following Attributes

• Enthusiastic approach to problem solving.
• Strong communication skills: telephone, email, and face‑to‑face.
• Flexible approach to tasks.
• Able to speak with non‑technical people, from junior positions to senior leaders.
• Team player: always willing to help others whenever and wherever needed.
• Reliable: punctuality and exemplary attendance are required.

The organization does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law with respect to employment opportunities and benefits. The organization is an equal opportunity employer.