Client Services Executive in Hook

Company Overview

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. LIVE·TEAM specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable. Headquartered in Los Angeles, THE·TEAM has a presence in 28 countries and more than 70 cities.

Role Overview

This role sits within our Client Services team at LIVE·TEAM, based in Hook. You will primarily focus on established or new accounts delivering a range of exciting events, working across the entire life cycle, from project planning and client management to on-site crew management and stakeholder liaison.

What You Will Be Doing

• Ensure that work produced meets all objectives set, is done on time and to the highest standard, and achieves the best possible results for the company and our clients.
• Assist in the development of creative ideas, undertaking research to confirm feasibility within specific parameters and budget.
• Take active involvement in researching and assessing the feasibility of proposed ideas.
• Support all operational and administrative functions to ensure each event is delivered efficiently.
• Assist with the day-to-day financial control of client budgets, including inputting into project and event budgets, pricing, supplier quotations, onboarding and payments.
• Project management – set up and structure project systems and procedures, ensuring all relevant data is entered concisely and accurately onto LIVE·TEAM’s client-management system.
• Compile and write client responses, presentations and reports.
• Manage artwork requests and client approvals.
• Coordinate and manage staff and contractors on site during event delivery.
• Maintain good communication and reporting throughout the complete event lifecycle, including job sheets and schedules.
• Assist with and contribute to the creation of risk assessments and method statements, ensuring agreed health and safety processes are adhered to by LIVE·TEAM and suppliers/contractors.
• Liaise with internal departments including Production, Studio and Operations.
• Manage supplier relationships.
• Feed data into departmental review meetings, including quality and issue logging.
• Identify opportunities for performance improvement and cost efficiencies.
• Prepare for weekend work or long hours as required by event delivery.

Required Skills and Experience

• Experience in a similar role, particularly in event management and on-site delivery of projects.
• Ability to multi-task, delivering consistently high-quality work to tight deadlines across multiple activities.
• Strong communication skills across verbal, written and presentational formats.
• High proficiency in numeracy and literacy, with advanced knowledge of MS Word, MS Excel, MS PowerPoint and MS Outlook.
• Ability to build and maintain strong working relationships with clients, suppliers and colleagues.
• Attention to detail across all areas of event delivery, demonstrating diligence and professionalism.
• Excellent problem-solving skills, identifying risks and issues and producing innovative solutions.
• Capability to meet challenges and quickly deliver workable solutions in demanding environments.
• Time-management skills, working independently and as part of a wider team.
• Ability to prioritise to meet challenging deadlines and take responsibility for own work.
• Process-driven and proactive attitude to get projects right the first time.
• Open to feedback from clients and colleagues, with a willingness to reflect, review and learn.
• Flexibility to work as a team, support others, and pick up a range of tasks when needed.
• Calm under pressure, demonstrating confidence and decision-making qualities.
• Quick to learn, keen to develop, with curiosity and passion for the industry and clients.
• Leadership by example, taking pride in work and remaining focused, calm and motivated.
• Knowledge of, and passion for, sport is a bonus.
• Valid UK driving licence (clean).
• Weekend or long hours likely required as part of event delivery.

Equal Opportunity Employer

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits. THE·TEAM is proudly an equal-opportunity employer.