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- Tasks: Lead and inspire teams while ensuring exceptional guest experiences at Titchwell Manor.
- Company: Join Chestnut, a growing group of unique pubs and hotels in East Anglia.
- Benefits: Enjoy autonomy, strong support, and the chance to elevate a well-regarded establishment.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be a visible leader in a vibrant atmosphere, making memorable moments for guests.
- Qualifications: Passion for hospitality and experience in managing teams and events.
The predicted salary is between 40000 - 50000 £ per year.
Set along the North Norfolk coast, surrounded by open skies and salt marshes, Titchwell Manor is a place where guests come to slow down, settle in, and feel genuinely looked after. A hotel, bar, terrace and restaurant with a strong food identity and relaxed confidence, it blends premium standards with warmth and personality. This is not a formal country house. Nor is it simply a restaurant with rooms. Titchwell is a home‑from‑home for guests who value exceptional food, thoughtful wine, and intuitive service — delivered without fuss, but with care and precision. It is also a place where people gather — for weddings, milestone celebrations, private dinners and special events — moments that deserve both seamless organisation and heartfelt hospitality.
We are looking for a General Manager who understands that balance. Someone who can set high standards while keeping the atmosphere welcoming. A natural host. A visible leader. Someone who takes pride in both the polish and the personality of a place. With food and drink at the heart of the experience, this role requires real passion for hospitality — from a well‑curated wine list to the rhythm of service, from the ambience of a dining room to the orchestration of a wedding day.
Key Responsibilities- Lead and inspire FOH and BOH teams
- Work closely with the Head Chef to maintain a destination food and beverage offering
- Champion a premium yet relaxed guest experience across dining, rooms, bar and private events.
- Oversee weddings, gatherings and special occasions with professionalism and care
- Set and maintain service standards that feel intuitive, not scripted
- Oversee commercial performance, room revenue, stock management and cost control.
- Build, develop and retain a high‑performing team culture
- Act as host and figurehead — present, engaged and proud
Chestnut is a growing group of distinctive pubs, hotels and inns across East Anglia. We support our General Managers with autonomy, clarity and strong operational backing — giving you the trust and tools to lead your business. Titchwell Manor has established an excellent reputation both locally and further afield but still offers the opportunity to continue elevating its food, wine and guest experience under the right leadership.
General Manager in Norfolk employer: Le Strange Arms
Contact Detail:
Le Strange Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know Titchwell Manor. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show your passion for hospitality! When you get the chance to meet potential employers, share your love for creating memorable guest experiences. Talk about your favourite dining moments or events you've organised — it’ll show you’re the perfect fit for a place that values warmth and personality.
✨Tip Number 3
Be visible and approachable! If you can, visit Titchwell Manor and soak in the atmosphere. Chat with staff and guests, and get a feel for the vibe. This will not only help you understand their culture but also give you great talking points during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Chestnut family at Titchwell Manor. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager in Norfolk
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating memorable guest experiences and how you embody the warm, welcoming atmosphere we cherish at Titchwell Manor.
Be Authentic and Personal: We want to get to know the real you! Use a conversational tone in your application to reflect your personality. Don’t be afraid to share anecdotes or stories that showcase your journey in the hospitality industry and what makes you a natural host.
Highlight Leadership Skills: As a General Manager, leading a team is key. Make sure to emphasise your leadership style and any successful team-building experiences you've had. We’re looking for someone who can inspire and develop a high-performing culture, so show us how you’ve done this in the past!
Tailor Your Application: Take the time to tailor your application specifically for Titchwell Manor. Mention our unique blend of premium standards and relaxed confidence, and explain how your vision aligns with our goals. Remember, applying through our website is the best way to ensure your application gets noticed!
How to prepare for a job interview at Le Strange Arms
✨Know the Venue Inside Out
Before your interview, take some time to research Titchwell Manor. Familiarise yourself with its unique offerings, from the food and drink to the atmosphere. This will not only show your genuine interest but also help you discuss how you can enhance their already exceptional guest experience.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to share specific examples of how you've inspired teams in the past. Discuss how you balance high standards with a welcoming atmosphere, as this aligns perfectly with what Titchwell Manor is looking for.
✨Passion for Hospitality is Key
Demonstrate your passion for hospitality during the interview. Talk about your experiences with food and wine, and how you’ve created memorable guest experiences. This role requires someone who truly cares about the details, so let that shine through in your conversation.
✨Prepare Questions That Matter
Think of insightful questions to ask during your interview. Inquire about their vision for the future of Titchwell Manor or how they maintain their reputation for exceptional service. This shows that you're not just interested in the role, but also in contributing to the hotel's ongoing success.